Sep 18, 2019 | Customer Engagement, Marketing, Small Business
Myth: Website visitors who have no option for chat are more likely to convert. Fact: Website visitors who chat are 7.5x more likely to convert into customers. People love personalized interactions. Everyone wants to feel appreciated, understood and taken care...
Sep 16, 2019 | Customer Service, Customer Tools, Local Business Solutions
Websites with a chat feature convert almost 2x as many visitors into leads as those without. In other words, if you want to double your website conversion rate, you need to enable a chat feature on your site. These messenger features or chat bots are available 24/7,...
Sep 10, 2019 | Customer Engagement, Marketing
Loyal customers are 30x more valuable to your business than one-time customers. Why? Because they’re always coming back, they tend to spend more and they refer their friends and family members to you. Most business owners believe the majority of their...
Aug 22, 2019 | Customer Engagement, Local Business Solutions
First of all, what is a message template? Message templates are pre-written messages that are created for common and reusable messages a business may want to send. This is typically done through text messaging, Facebook messenger or chat features on a website....
Aug 3, 2019 | Customer Engagement, Local Business Solutions, Marketing
Why are so many businesses illegally texting their customers? The simple answer is because they don’t know the laws. Did you know there are specific organizations who establish laws surrounding text message marketing, in order to ensure these messages are being sent...
