Oct 12, 2022 | Local Business, Small Business
QR codes are becoming more useful and beneficial to businesses and consumers everyday. QR codes have a wide variety of uses that include convenient payments and conversations, speedy response times for appointments and providing information when and where needed. QR...
Oct 5, 2022 | Customer Engagement, Customer Service
So far this year, 70% of consumers have opted in to receive text messages from businesses. Why are consumers willing to receive messages from businesses they frequent? Because they are being asked to! Getting customers on board with regular communication is simpler...
Sep 19, 2022 | Customer Reviews, Customer Service
Your customer’s experience with your business is what determines whether or not they will be back. Customer loyalty is becoming increasingly valuable to businesses as time goes on, and for good reason. Consumers want to frequent and support the businesses that they...
Sep 14, 2022 | Customer Service, Small Business
The term ‘customer delight’ is used to describe a customer’s positive experience interacting and benefitting from a business, product and service, essential to ensure customers continue to employ your services or buy your products. Customer delight is as...
Sep 5, 2022 | Customer Engagement, Customer Service
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
