Feb 29, 2016 | Customer Engagement, Customer Reviews, Customer Service, Customer Tools, Marketing, Marketing Automation, Small Business
As a small business owner you wear many different hats. Owner…Billing…Customer Services… and Reputation Management Manager? You may not think that focusing on your online reputation is part of your already full plate, but it is absolutely vital. Do...
Feb 26, 2016 | Customer Engagement, Customer Reviews, Customer Service, Customer Tools, Email Marketing, Marketing, Marketing Automation, Small Business, Social Media
First impressions are critical. The first time you interact with a new customer will most likely be over the phone. Running a small business can make you feel like you are stretched for time, but you need to realize that how you communicate with your customers is...
Feb 22, 2016 | Customer Engagement, Customer Reviews, Customer Service, Customer Tools, Marketing, Marketing Automation, Small Business, Social Media
Making Connections and Keeping Them People are inherently social beings. We blog, text, tweet, and share just about everything we may be interested in. Remember when you were younger, you could make friends with just about anyone because you liked their light up...
Feb 18, 2016 | Customer Engagement, Customer Reviews, Customer Service, Customer Tools, Marketing, Marketing Automation, Small Business, Social Media
Common Customer Service Mistakes, and How to Avoid Them Not being apologetic for issues with service. Sometimes it’s hard to say sorry when you feel that you’ve done nothing wrong. Often times, when a customer is complaining, there isn’t necessarily a need for you...
Feb 9, 2016 | Customer Engagement, Customer Reviews, Customer Service, Customer Tools, Marketing, Marketing Automation, Sales, Small Business
Marketing your business in the social media age can turn into an ongoing exercise in testing out what works best for you. It’s not enough to just “be” anymore, instead you’ve got to “be involved” because like it or not, your online reputation has a lot of influence in...
