Aug 30, 2019 | Local Business Solutions
Building customer loyalty is essential to the long-term health of your business. Loyal customers are repeat customers. And repeat customers are the ones that keep your business on solid ground as you grow. So, this leads to an important question: what’s the best way...
Aug 23, 2019 | Customer Service
Providing customers with a positive experience is a big part of running a successful company. Do this right and customers will come back to you in the future. But take the wrong approach and you’ll scare some people away forever. There is no one-size-fits all strategy...
Aug 20, 2019 | Customer Engagement
Do you have an open line of communication with your customers, or are you struggling to engage? Communicating with your target audience, including past customers, is easier said than done. However, once you find a strategy that works, you’ll realize just how powerful...
Jul 31, 2019 | Customer Engagement
Customer engagement is the name of the game in the service industry. Get this right and you have the opportunity to build a loyal following. But get this wrong and you could soon find your customers turning their attention to a competitor. While customer engagement is...
Jul 29, 2019 | Customer Engagement
It’s one thing to bring new customers through the door, but another thing entirely to keep your current customer base happy. If you’re not sold on the importance of customer retention, these statistics are likely to change your mind: A 5% increase in customer...
