Nov 13, 2019 | Customer Engagement
Get this: the probability of selling to an existing customer is approximately 60 – 70 percent, while the probability of selling to a new prospect is somewhere in the 5 – 20 percent range. Even though you need new business to grow, don’t ignore your current customer...
Oct 30, 2019 | Customer Engagement
Customer service comes in many different forms. The strategy you implement and steps you take to carry it out can make or break your business. It’s critical to personalize relationships with your customers, as doing so increases engagement while allowing you to form a...
Oct 25, 2019 | Customer Engagement
The United States structural pest control industry is growing by leaps and bounds, with approximately 20,000 companies located throughout the United States. Furthermore, a recent report by Specialty Consultants noted that the professional pest control industry...
Oct 17, 2019 | Customer Engagement
The automotive industry is competitive. And we’re not just talking about car dealerships. This holds true across the board, including but not limited to repair shops, detailing companies, and customization services. For example, here’s what you see when you search car...
Sep 30, 2019 | Customer Service
Many companies struggle to improve customer service because they don’t take action. They assume that the service they’re providing is good enough. They assume that it’s better to spend resources on other areas of their business. They assume that their customers won’t...
