Mar 31, 2020 | Customer Engagement, Email Marketing, Marketing
If you’ve noticed a drop in customers over the last few weeks, you’re not alone. According to the NFIB Research Center, one fourth of small business owners say the coronavirus outbreak is negatively impacting them in the form of slower sales (42%), supply...
Mar 30, 2020 | Customer Engagement, Local Business Solutions
When it comes to reaching your customers during a pandemic, it is critical to be able to adapt to ever-changing circumstances. Social distancing and other everyday restrictions due to the coronavirus have small businesses taking creative approaches to connect with...
Dec 16, 2019 | Customer Engagement, Customer Service
The quality of questions you ask determines the depth of the feedback you’ll get. That’s why we’re dedicating this entire article to help you learn about the best questions to ask your customers, so you can use the ‘right insights’ to make improvements. Asking...
Dec 9, 2019 | Customer Service, Local Business Solutions
How to Strengthen Your Customer Retention Using Video According to one recent study, the probability of selling to an existing customer is between 60% and 70%… whereas it’s as low as just 5% when talking about a new customer. Likewise, a massive 80% of...
