Apr 21, 2022 | Customer Service, Data
Data analytics is becoming a more critical component of marketing. We now collect more data than ever before about our customers, our industry, and our companies’ performance. This information assists brands in optimizing their marketing, customer service,...
Feb 24, 2022 | Customer Engagement, Local Business Solutions
According to Microsoft, 54% of consumers globally say their expectations for customer service are higher than they were the year before. Thanks to technology, brands can now connect with their customers in a variety of ways (from social media to email), personalize...
