Aug 18, 2017 | Marketing, Small Business
Did you know there are more than 83 million millennials in the United States alone? How about the fact that this group of people has an annual buying power in the $200 billion range? With numbers like these in mind, it’s easy to see why a growing number of companies...
Aug 4, 2017 | Data, Local Business, Marketing
In today’s day and age, “big data” is all the rage. With spending on big data technology set to reach $57 billion this year, there’s no reason to believe that this is nothing more than a trend. Big data is here to stay. As a small business, you may be unable to...
Jun 26, 2017 | Customer Engagement
Do you have a plan in place for turning one-time customers into loyal clients? Do you know which steps to take if your customers continually leave your company for the competition? Let’s face it: you can’t turn every customer into a lifelong client. Even so, you don’t...
May 22, 2017 | Customer Reviews
No matter how much time you devote to customer service, there is no way of avoiding the inevitable: your business will receive a bad online review at some point in the future. As disappointing as this may be – especially if you put a lot of time into managing your...
Mar 19, 2017 | Customer Tools, Local Business, Local Business Solutions
As a small business owner, there is nothing better than the thought of your best customers spreading the word about everything your company has to offer. According to a recent Zendesk survey, 90 percent of respondents noted that positive online reviews influence their...
