Nov 27, 2019 | Customer Service, Local Business Solutions
Exceeding customer expectations is what sets your business apart from the competition. Most businesses strive to meet customer expectations, and will work to make things right if there’s a problem. However, not all businesses are willing to take on the task of...
Nov 15, 2019 | Customer Service
Did you know that U.S. companies lose approximately $136 billion per year due to avoidable consumer switching? Or how about the fact that roughly 33 percent of customers will pay more to receive a higher level of service? It’s these types of statistics that show just...
Aug 18, 2017 | Marketing, Small Business
Did you know there are more than 83 million millennials in the United States alone? How about the fact that this group of people has an annual buying power in the $200 billion range? With numbers like these in mind, it’s easy to see why a growing number of companies...
Aug 4, 2017 | Data, Local Business, Marketing
In today’s day and age, “big data” is all the rage. With spending on big data technology set to reach $57 billion this year, there’s no reason to believe that this is nothing more than a trend. Big data is here to stay. As a small business, you may be unable to...
Jun 26, 2017 | Customer Engagement
Do you have a plan in place for turning one-time customers into loyal clients? Do you know which steps to take if your customers continually leave your company for the competition? Let’s face it: you can’t turn every customer into a lifelong client. Even so, you don’t...
