Aug 4, 2017 | Data, Local Business, Marketing
In today’s day and age, “big data” is all the rage. With spending on big data technology set to reach $57 billion this year, there’s no reason to believe that this is nothing more than a trend. Big data is here to stay. As a small business, you may be unable to...
Jun 26, 2017 | Customer Engagement
Do you have a plan in place for turning one-time customers into loyal clients? Do you know which steps to take if your customers continually leave your company for the competition? Let’s face it: you can’t turn every customer into a lifelong client. Even so, you don’t...
May 22, 2017 | Customer Reviews
No matter how much time you devote to customer service, there is no way of avoiding the inevitable: your business will receive a bad online review at some point in the future. As disappointing as this may be – especially if you put a lot of time into managing your...
Mar 19, 2017 | Customer Tools, Local Business, Local Business Solutions
As a small business owner, there is nothing better than the thought of your best customers spreading the word about everything your company has to offer. According to a recent Zendesk survey, 90 percent of respondents noted that positive online reviews influence their...
