Sep 16, 2020 | Customer Reviews, Customer Service
The lack of focus on customer experience is the hidden problem in most small businesses today. Did you know that 82% of customers report they have left business after one negative experience. It doesn’t matter if they had 10 positive experiences before, once they have...
Aug 19, 2020 | Customer Engagement, Customer Service
Whether you’re at a company of 5 or 5,00 you should always make the effort to engage with your customers proactively. This will help customers feel taken care of and will help to ensure that they are getting the best service possible. First Off: What is Proactive...
Aug 4, 2020 | Customer Service, Local Business Solutions
Customer Success is such a simple concept but more often than not it is done wrong. The way you help your new customers succeed is one of the most important aspects of owning a business. And if you want those customers to have a great experience and keep coming back,...
