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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
It Takes 12 Positive Customer Experiences to Make Up for One Negative Experience
Customers don’t want to search around trying to find a way to contact your business. Thanks to big businesses like Amazon, Target and Starbucks, customers have become accustomed to contacting businesses they’ve worked with on multiple platforms, and getting quick...
Win Big With Customer Communication Management Software
Small businesses can win big by implementing customer communication management software as part of their customer’s journey. Consumers no longer need to seek out and research businesses in order to make a decision about who to work with. Why? Because businesses now,...
What is Customer Communication?
Customer communication is a complex topic that involves many moving parts. The whole point of customer communication is to retain your customers. After all, “If you don't acquire and retain customers, you won't survive.” Customer communication envelops everything from...
Adopt an Omnichannel Customer Service Strategy. Connect with Customers Where They Are
There is no customer connection if you’re not where your customers want you to be online. Adopting an omnichannel customer service strategy should be at the top of every business owner’s list. Why? Because your customers are all over the place online, and you should...
