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Learn about customer experience and retention marketing.
Meet your new best friend: FreshLime’s local business owner resource center for customer retention marketing. Read some of our recent blog posts below! Contact us if you have any questions about our business or our work, or check out our customer interaction platform!
Chatting with Your Customers Keeps Them from Your Competitors
Myth: Website visitors who have no option for chat are more likely to convert. Fact: Website visitors who chat are 7.5x more likely to convert into customers. People love personalized interactions. Everyone wants to feel appreciated, understood and taken care...
Easily Double Your Website Conversion Rate
Websites with a chat feature convert almost 2x as many visitors into leads as those without. In other words, if you want to double your website conversion rate, you need to enable a chat feature on your site. These messenger features or chat bots are available 24/7,...
How Your Customers Prefer to Communicate with You
Fun fact - 90% of customers would rather message a business than call a business. Yet, when you do a search on Google for a business, there isn’t a way for them to easily connect with you. Typically the only link is to your phone number, and it’s not textable. So,...
Your Customers Aren’t as Loyal as You Think
Loyal customers are 30x more valuable to your business than one-time customers. Why? Because they’re always coming back, they tend to spend more and they refer their friends and family members to you. Most business owners believe the majority of their...
Why Outsourcing Customer Experience Is a Good Idea
Why Outsourcing Customer Service Would Be a Good Idea Every business, especially newer companies, gets service growing pains. Limited resources, expertise, and employees can make it difficult to keep up with the demands of customers and potential for business growth...
How Local Companies Can Improve Visibility
Why Outsourcing Customer Service Would Be a Good Idea Every business, especially newer companies, gets service growing pains. Limited resources, expertise, and employees can make it difficult to keep up with the demands of customers and potential for business growth...
5 Steps to Building Customer Loyalty
How Local Companies Can Improve Visibility One of the biggest challenges small businesses face isn’t creating a great product or service—it’s getting the word out to the local community. Sales and profits will drive business growth, but that can’t happen until people...
Surpassing Customer Expectations Is Surprisingly Easy
Building customer loyalty is essential to the long-term health of your business. Loyal customers are repeat customers. And repeat customers are the ones that keep your business on solid ground as you grow. So, this leads to an important question: what’s the best way...
3 Tips to Providing Customers with a Positive Experience
Customer expectations have a significant impact when it comes to the reputation of your business. Fortunately, surpassing customer expectations is surprisingly easy. With 76% of consumers expecting businesses to understand their needs, awareness on customer...
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