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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
3 Reasons for Businesses to Focus on Customer Experience
Your customer’s experience with your business is what determines whether or not they will be back. Customer loyalty is becoming increasingly valuable to businesses as time goes on, and for good reason. Consumers want to frequent and support the businesses that they...
4 Ways to Delight Your New and Long-Term Customers
The term ‘customer delight’ is used to describe a customer's positive experience interacting and benefitting from a business, product and service, essential to ensure customers continue to employ your services or buy your products. Customer delight is as important for...
On Average, Automated Chatbots are Capable of Handling 70% of Conversations from Start to Finish
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
Never Miss Another Customer Interaction: Adopting an Omnichannel Communication Strategy
Adopting an omnichannel communication strategy for your business ensures that you never miss another customer interaction. Omnichannel communication comes into play when a business wants to make their customers’ journeys convenient. Businesses that have adopted an...
