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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
Don’t Make Your Customers Search for the Info They Need: Have it Available to Them Through Instant Webchat
82% of customers expect immediate answers when they reach out to a business. Obviously, small businesses can’t afford to have someone on-call around the clock to respond to inquiries from current and potential customers. That doesn’t mean that small and local...
Your Current Customers are Your Best Bet for Staying Profitable in the Months to Come
Statistically, your business has a close to a 70% chance of selling again to a previous customer, and about a 5% chance of selling to a new prospect. Because of this, your current customers are your best bet for staying profitable in the coming months. Our world is in...
Sweet Lime Sugar Cookies
Who doesn't love a good sugar cookie?! For this week's lime-inspired eats recipe, we found a soft and chewy lime flavored sugar cookie for you. It's tart and sweet.. everything you could want in a lime cookie. There aren't many ingredients that go in to this recipe,...
Communicate Proactively with Your Customers About Your New Policies, Safeguards, and Mode of Operation
If you’re lucky enough to still be in business during the COVID-19 pandemic, make it known to your customers that you’re ready to serve them safely. Consumers are looking to work with businesses that are taking precautions to keep everyone healthy. Small and local...
