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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
Win Big With Customer Communication Management Software
Small businesses can win big by implementing customer communication management software as part of their customer’s journey. Consumers no longer need to seek out and research businesses in order to make a decision about who to work with. Why? Because businesses now,...
What is Customer Communication?
Customer communication is a complex topic that involves many moving parts. The whole point of customer communication is to retain your customers. After all, “If you don't acquire and retain customers, you won't survive.” Customer communication envelops everything from...
Adopt an Omnichannel Customer Service Strategy. Connect with Customers Where They Are
There is no customer connection if you’re not where your customers want you to be online. Adopting an omnichannel customer service strategy should be at the top of every business owner’s list. Why? Because your customers are all over the place online, and you should...
70% of the Customer’s Journey is Dictated by How the Customer Feels they are Being Treated
The customer journey takes into account all of the experiences that customers go through when interacting with your business. Instead of looking at just a part of a transaction or experience, the customer journey documents every interaction with your business from the...
