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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
Shredding Their Way Into a Greener Environment
The start of World Recycling Company started over 20 years ago with Bo’s dad. He had worked for a recycling company in the past and decided he could do it himself. What started in a small warehouse has now grown into three very successful and different recycling...
Common Customer Interaction Challenges and How to Manage Them
86% of consumers are willing to pay more for a better customer experience. Every interaction counts when you’re trying to provide your customers with the best possible journey through working with your business. Did you know that almost half of all consumers in the US...
Pet Passion Turned Into A Successful Business
Yvette worked in animal care for virtually her entire life. Growing up she often volunteered at shelters and her family always took in strays to find new homes for them. Taking care of animals was just something she did out of pure passion and love for them. It wasn’t...
80% of Consumers Expect Consistency When Interacting Through Multiple Channels
Years ago, businesses could get away with only offering one way for customers to interact with them: phone calls. Now, that is far from true. Consumers want to interact with businesses in their own way and 80% of consumers say they expect consistency when interacting...
