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The Customer Connection Blog
The Ultimate Guide to Review Monitoring
In this comprehensive guide to review monitoring, we teach you how to maintain a solid & helpful online review portfolio.
On Average, Automated Chatbots are Capable of Handling 70% of Conversations from Start to Finish
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
Never Miss Another Customer Interaction: Adopting an Omnichannel Communication Strategy
Adopting an omnichannel communication strategy for your business ensures that you never miss another customer interaction. Omnichannel communication comes into play when a business wants to make their customers’ journeys convenient. Businesses that have adopted an...
A Webchat Feature On Your Site Could Lead to a 40% Increase in Conversion Rate
I don’t think any of us could name a business that doesn’t want to increase their lead conversion rate by 40%. Luckily, we have enough research to determine the trick to making more and more leads turn into customers, and that is a webchat feature on your business...
3 Ways to Use Text Messages for Your Local Business
Local business owners wear many hats. Running a business and managing employees is no easy task. When it comes to interacting with your customers, that can be a whole new beast! There are so many expectations from customers that it can be hard to keep up and make sure...
