Nov 13, 2019 | Customer Engagement
Get this: the probability of selling to an existing customer is approximately 60 – 70 percent, while the probability of selling to a new prospect is somewhere in the 5 – 20 percent range. Even though you need new business to grow, don’t ignore your current customer...
Nov 11, 2019 | Customer Engagement, Customer Service, Local Business Solutions
November is the month of thanksgiving, which means it’s the month to show appreciation to those around you-including your customers! Of course, you don’t have to wait for turkey time to show your customers how thankful you are for them. We have ideas for you to use...
Oct 30, 2019 | Customer Engagement
Customer service comes in many different forms. The strategy you implement and steps you take to carry it out can make or break your business. It’s critical to personalize relationships with your customers, as doing so increases engagement while allowing you to form a...
Oct 25, 2019 | Customer Engagement
The United States structural pest control industry is growing by leaps and bounds, with approximately 20,000 companies located throughout the United States. Furthermore, a recent report by Specialty Consultants noted that the professional pest control industry...
Oct 18, 2019 | Customer Engagement, Customer Service, Local Business Solutions, Marketing
Marketing a local business is different from marketing a national or international business. We know that’s true, but how can we channel the creativity of the big companies and create marketing strategies that are effective for local businesses? It’s easier...
Oct 17, 2019 | Customer Engagement
The automotive industry is competitive. And we’re not just talking about car dealerships. This holds true across the board, including but not limited to repair shops, detailing companies, and customization services. For example, here’s what you see when you search car...
