Nov 18, 2020 | Customer Engagement, Customer Service
Customer appreciation in a digital world is important. In fact, it’s even more important now than in the past because customers are getting all sorts of different messages, ideas, and attention from businesses all over this digital space. In order to make your...
Nov 16, 2020 | Customer Engagement, Customer Service
At the end of the day, who doesn’t want to feel valued and important? As a business owner, your job is to keep customers happy and provide them with a service or product that improves their life in some way. And that’s where customer interaction comes into play....
Nov 9, 2020 | Customer Engagement, Customer Service, Local Business Solutions
More than half of today’s consumers agree that being contacted regularly by a business makes them feel more appreciated. Who doesn’t enjoy feeling appreciated, right? Businesses should be consistently looking for ways to update and improve their customer service, now...
Oct 26, 2020 | Customer Engagement, Customer Service, Local Business Solutions
Customers don’t want to search around trying to find a way to contact your business. Thanks to big businesses like Amazon, Target and Starbucks, customers have become accustomed to contacting businesses they’ve worked with on multiple platforms, and getting quick...
Oct 21, 2020 | Customer Engagement
Small businesses can win big by implementing customer communication management software as part of their customer’s journey. Consumers no longer need to seek out and research businesses in order to make a decision about who to work with. Why? Because businesses now,...
Oct 19, 2020 | Customer Engagement, Customer Service, Local Business Solutions
There is no customer connection if you’re not where your customers want you to be online. Adopting an omnichannel customer service strategy should be at the top of every business owner’s list. Why? Because your customers are all over the place online, and you should...
