Feb 11, 2019 | Customer Engagement, Email Marketing
If you ask most business owners, they’ll tell you that the majority of their customers are repeat. The truth is, however, they’re very wrong. It’s unfortunate, because repeat customers are much more profitable to your business than new business, and they typically...
Feb 8, 2019 | Customer Engagement
Customer engagement is nothing to take lightly. Even if you think you’re doing okay in this department, it’s imperative to dig deeper for a true idea of how well you’re performing. In the past, we’ve discussed a variety of ways to improve customer engagement. This...
Feb 6, 2019 | Customer Engagement, Data
Why is customer contact information crucial to businesses? There are several reasons that SMB’s should be gathering information from each and every customer who they service. The top of the list is customer retention. We all know that winning a new customer is 5x more...
Jan 31, 2019 | Customer Engagement
With so many ways to improve customer engagement in the new year, there’s no excuse for lagging behind. From personalized communication to taking cues from your customers, a few fresh techniques may be all you need to show your customers how much you care. But this...
Jan 22, 2019 | Customer Engagement
With 2019 in full swing, you should have already reviewed the past 12 months for a clear idea of what worked for your business, where you came up short, and the areas where you should allocate the most resources in the new year. If you struggled with customer...
Jan 8, 2019 | Customer Engagement, Email Marketing
Over 60% of businesses lose customers every year because they lack quality and consistent customer engagement. Now that we’re settled in to the new year, it’s time to get started on those customer engagement goals. Don’t let your business fall into the majority of...
