Feb 17, 2021 | Customer Engagement, Customer Tools, FreshLime News, Local Business Solutions
Russell’s Heating and Cooling and FreshLime were featured on NBC News to discuss how Buddy, owner of Russell’s Heating and Cooling, uses the FreshLime platform to make customer interactions more convenient and valuable to his business. How it All Started...
Feb 15, 2021 | Customer Engagement, Customer Service
65% of consumers say that they expect personalization as the standard of positive customer service. Why? Because today’s consumer has grown to expect the same level of personalization from small businesses as they do from companies like Amazon, Wal-Mart and other...
Feb 8, 2021 | Customer Engagement, Customer Service, Social Media
How much of your focus is on the customer experience when your business is hired to complete a service for someone? Hopefully a lot, because 84% of customers say the experiences provided by a business are as important to them as its services. Showing your customers...
Jan 29, 2021 | Customer Engagement
80% of consumers say they are more likely to do business with companies that personalize their experiences. It’s 2021, and trying to find ways to personalize relationships can be trickier now than before. Companies are now responsible for managing interactions on more...
Jan 11, 2021 | Customer Engagement, Customer Service
Years ago, businesses could get away with only offering one way for customers to interact with them: phone calls. Now, that is far from true. Consumers want to interact with businesses in their own way and 80% of consumers say they expect consistency when interacting...
Jan 6, 2021 | Customer Engagement, Local Business Solutions, Small Business, Social Media
What happens when your family kills your pet chicken and serves it for dinner? You never eat chicken again. Before Cindy bought La Salita Restaurant in 1978, the restaurant was run by an Armenian man named Sam. Sam grew up during the great depression and he had a pet...
