Apr 19, 2019 | Customer Engagement, Customer Reviews, Customer Service
The Future is Bright for Service-Based Businesses Consumers would rather hire someone to do service-related tasks for them than try to research and understand how to do it on their own. At the end of the day, most people agree that trying to fix something yourself...
Apr 4, 2019 | Attribution, Customer Engagement, Customer Reviews, Local Business Solutions
You own a small business and that’s a big deal. Why would you settle for small marketing methods and small marketing ideas? Small businesses need big marketing now more than ever. Why? Because you have to keep up. There’s no more flexibility when it comes to your...
Feb 22, 2019 | Customer Engagement, Marketing Automation
This month we hosted a webinar all about the value of repeat business. Spoiler Alert: Repeat business is invaluable to a business. In our webinar, you’ll learn what you need to know about repeat business, including: How repeat business lowers customer...
Feb 11, 2019 | Customer Engagement, Email Marketing
If you ask most business owners, they’ll tell you that the majority of their customers are repeat. The truth is, however, they’re very wrong. It’s unfortunate, because repeat customers are much more profitable to your business than new business, and they typically...
Feb 8, 2019 | Customer Engagement
Customer engagement is nothing to take lightly. Even if you think you’re doing okay in this department, it’s imperative to dig deeper for a true idea of how well you’re performing. In the past, we’ve discussed a variety of ways to improve customer engagement. This...
Feb 6, 2019 | Customer Engagement, Data
Why is customer contact information crucial to businesses? There are several reasons that SMB’s should be gathering information from each and every customer who they service. The top of the list is customer retention. We all know that winning a new customer is 5x more...
