Oct 5, 2022 | Customer Engagement, Customer Service
So far this year, 70% of consumers have opted in to receive text messages from businesses. Why are consumers willing to receive messages from businesses they frequent? Because they are being asked to! Getting customers on board with regular communication is simpler...
Sep 5, 2022 | Customer Engagement, Customer Service
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
Aug 24, 2022 | Customer Engagement, Customer Service
Adopting an omnichannel communication strategy for your business ensures that you never miss another customer interaction. Omnichannel communication comes into play when a business wants to make their customers’ journeys convenient. Businesses that have adopted an...
Aug 15, 2022 | Customer Engagement, Customer Service, Local Business Solutions
I don’t think any of us could name a business that doesn’t want to increase their lead conversion rate by 40%. Luckily, we have enough research to determine the trick to making more and more leads turn into customers, and that is a webchat feature on your business...
Aug 9, 2022 | Customer Engagement, Local Business Solutions
Local business owners wear many hats. Running a business and managing employees is no easy task. When it comes to interacting with your customers, that can be a whole new beast! There are so many expectations from customers that it can be hard to keep up and make sure...
Aug 1, 2022 | Customer Engagement, Sales
Pop Quiz: What industry generates nearly $30 billion dollars each year? If you guessed door to door sales, you’re right! Now, how do you get some of that $30 billion pie to come to you? Make life easier for your customers and potential customers and suddenly, you are...
