Sep 5, 2022 | Customer Engagement, Customer Service
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
Aug 24, 2022 | Customer Engagement, Customer Service
Adopting an omnichannel communication strategy for your business ensures that you never miss another customer interaction. Omnichannel communication comes into play when a business wants to make their customers’ journeys convenient. Businesses that have adopted an...
Aug 15, 2022 | Customer Engagement, Customer Service, Local Business Solutions
I don’t think any of us could name a business that doesn’t want to increase their lead conversion rate by 40%. Luckily, we have enough research to determine the trick to making more and more leads turn into customers, and that is a webchat feature on your business...
Aug 9, 2022 | Customer Engagement, Local Business Solutions
Local business owners wear many hats. Running a business and managing employees is no easy task. When it comes to interacting with your customers, that can be a whole new beast! There are so many expectations from customers that it can be hard to keep up and make sure...
Aug 1, 2022 | Customer Engagement, Sales
Pop Quiz: What industry generates nearly $30 billion dollars each year? If you guessed door to door sales, you’re right! Now, how do you get some of that $30 billion pie to come to you? Make life easier for your customers and potential customers and suddenly, you are...
Jul 29, 2022 | Customer Engagement, Customer Service, Local Business Solutions
Building a digital-first customer experience, be it from the ground up or with an existing system, can seem like a difficult endeavor. The trick, however, is harnessing the available technologies while maintaining a human touch. Creating a digital-first customer...
