May 24, 2021 | Customer Engagement, Customer Service
When it comes to loyalty to a business, 96% of customers agree that their customer journey with that business plays a big part in their decision. What are the contributing factors to the overall customer experience and how can businesses enhance the customer journey...
May 10, 2021 | Customer Engagement, Small Business
77% of consumers prefer to work with businesses that actively seek out and apply customer feedback. There are so many ways for business owners to reach their customers and engage with them in a way that promotes feedback. Considering the most convenient method of...
May 5, 2021 | Customer Engagement
Customer engagement is something we talk about time and time again. And here’s why: it’s critical to your success as a small business owner. For example, we recently discussed some of the many ways to boost your customer engagement strategy. Some business owners don’t...
May 5, 2021 | Customer Engagement, Social Media
Over 40% of social media users report that they expect a response from businesses on social platforms within 60 minutes. Everyone is on social media today- consumers, businesses and everyone in between. People turn to social media to learn more about a business before...
Mar 22, 2021 | Customer Engagement, Local Business Solutions, Small Business
Schedule Demo Learn More 85% of consumers prefer to have text conversations with businesses rather than phone calls. Creating excellent customer interactions are not luck; they are all strategy. The best strategy any business can adopt is to interact with customers...
Mar 8, 2021 | Customer Engagement, Customer Service, FreshLime Product Updates, Local Business Solutions
85% of customers who don’t get a hold of your business on the first try, won’t try again. The truth is that small businesses are losing tens of thousands of dollars every year because of missed customer messages. When a customer has a need, they reach out to the...
