Jan 17, 2020 | Customer Engagement, Customer Service
When we consider the way we used to communicate with businesses, and compare it to how we communicate with them today, the two actions can be said to be completely foreign to each other. The days of bulky phone books and wall mounted phones are long over. Times have...
Jan 13, 2020 | Customer Engagement, Customer Reviews, Customer Service
57% of consumers won’t use a business that has less than a 4-star rating online. That stat could be pretty intimidating to a lot of businesses. The truth is, there are many things you can do in order to increase your amount of positive reviews in order to improve your...
Jan 10, 2020 | Customer Engagement
Even though connecting with your customers is often easier than you think, there is no shortage of challenges standing in your way. And in many cases, you’re your own worst enemy. Here’s why: you assume that it’s difficult to maintain strong customer connections, so...
Dec 16, 2019 | Customer Engagement, Customer Service
The quality of questions you ask determines the depth of the feedback you’ll get. That’s why we’re dedicating this entire article to help you learn about the best questions to ask your customers, so you can use the ‘right insights’ to make improvements. Asking...
Dec 13, 2019 | Customer Engagement, Customer Service
Your customers are what keeps your business going. We all know how it works, without customers, there is no money coming in, and without money, your business can’t grow. The important thing to remember when it comes to building strong relationships with your customers...
Dec 6, 2019 | Customer Engagement
Do you focus so much time on managing your business that you often overlook the importance of connecting with your customers? Are you concerned that connecting (and staying in touch) with your customers will take too much time out of your already busy day? While it’s...
