Sep 14, 2020 | Customer Engagement, Customer Service
Consumer consciousness matters more than ever now that businesses are adapting to the demands of our new normal. With how fast things have changed over the last few months, it’s important to have customers be able to recognize and remember your brand. If you...
Sep 10, 2020 | Customer Engagement, Customer Service, Customer Tools
Why should a small business create a customer education program? Well, first thing’s first. What is a customer education program? The purpose of a customer education program is to walk your customers through utilizing your products or services and providing them with...
Aug 19, 2020 | Customer Engagement, Customer Service
Whether you’re at a company of 5 or 5,00 you should always make the effort to engage with your customers proactively. This will help customers feel taken care of and will help to ensure that they are getting the best service possible. First Off: What is Proactive...
Jul 29, 2020 | Customer Engagement, Local Business
People are nervous about getting back out in public. This time last year, we had no idea that everyone would soon be cautious about being within 6 feet of other people. However, your business shouldn’t have to suffer any longer because of the pandemic. There are ways...
Jul 22, 2020 | Customer Engagement, Customer Service
Customer retention is more important than ever now that we’re in the midst of a global pandemic. ‘Pandemic’ is the theme of 2020, unfortunately, and it’s really put a damper on a lot of things in our world. One positive that has come from the whole thing is that...
Jul 20, 2020 | Customer Engagement, Customer Service
95% of customers want to engage with businesses through new and emerging technologies. You read that right; 95%. It really doesn’t get much higher than that! Customer engagement is what makes and keeps customers loyal to a business. Without loyal customers, a business...
