Apr 7, 2020 | Customer Engagement
When it comes to discussing the cost of bringing in new customers versus repeat customers, it’s important to look at statistics. Research shows that it can cost five times as much to attract a new customer than to keep an existing one. Below, we’ll explore what these...
Apr 6, 2020 | Customer Engagement, Customer Service, Local Business Solutions
One of the most important things for businesses to focus on right now is connecting with their customers. Consumers are looking for safe ways to engage with businesses in order to continue to live their lives as normally as possible. 92% of consumers say they feel...
Mar 31, 2020 | Customer Engagement
With the COVID-19 pandemic bogging down almost every part of the country, many businesses are struggling to stay afloat. Even those that are lucky enough to remain open face challenges in regards to customer communication. Before we discuss some of the best ways to...
Mar 31, 2020 | Customer Engagement, Email Marketing, Marketing
If you’ve noticed a drop in customers over the last few weeks, you’re not alone. According to the NFIB Research Center, one fourth of small business owners say the coronavirus outbreak is negatively impacting them in the form of slower sales (42%), supply...
Mar 30, 2020 | Customer Engagement, Local Business Solutions
When it comes to reaching your customers during a pandemic, it is critical to be able to adapt to ever-changing circumstances. Social distancing and other everyday restrictions due to the coronavirus have small businesses taking creative approaches to connect with...
Mar 30, 2020 | Customer Engagement, Email Marketing, Marketing
23% of businesses say they are already being negatively affected by the current COVID-19 pandemic. A recent survey, conducted by Goldman Sachs, of more than 1,500 small business owners found that over half of them said they didn’t think they could continue running...
