Sep 7, 2021 | Customer Engagement, Local Business, Small Business
Highly engaged customers buy more, promote more and are more loyal. It makes sense why businesses would want to engage frequently with their customers. Who doesn’t want customers who buy more, promote their business more and are more loyal? So, what exactly is a...
Aug 23, 2021 | Customer Engagement, Customer Service, Social Media
Customers are ahead of many businesses when it comes to which platforms they use to interact with businesses. In fact, 66% of consumers have used at least three different communication channels to get in contact with businesses they want to work with. Among the most...
Jul 19, 2021 | Customer Engagement, Marketing
QR code usage has quadrupled since 2017, and that number is only going to continue to grow. There are several reasons QR codes have become increasingly popular, and among those are: Touch-free call to action Prompts communication and engagement Business owners can...
May 24, 2021 | Customer Engagement, Customer Service
When it comes to loyalty to a business, 96% of customers agree that their customer journey with that business plays a big part in their decision. What are the contributing factors to the overall customer experience and how can businesses enhance the customer journey...
May 10, 2021 | Customer Engagement, Small Business
77% of consumers prefer to work with businesses that actively seek out and apply customer feedback. There are so many ways for business owners to reach their customers and engage with them in a way that promotes feedback. Considering the most convenient method of...
May 5, 2021 | Customer Engagement
Customer engagement is something we talk about time and time again. And here’s why: it’s critical to your success as a small business owner. For example, we recently discussed some of the many ways to boost your customer engagement strategy. Some business owners don’t...
