May 13, 2022 | Customer Engagement, Customer Service
Potential customers, past customers and loyal customers all have one thing in common – the need for conversation from your business. Neglecting to reach out to customers on a regular basis is the key to losing their business. There are many factors that go into...
Apr 1, 2022 | Customer Engagement
Changes to the way businesses communicate with customers via SMS are here! Build trust with customers and increase engagement with your FreshLime number or text-enabled landline by registering it as a sanctioned 10DLC number. As a leader in business messaging,...
Mar 21, 2022 | Customer Engagement, Customer Service
Each and every customer interaction is an opportunity to create a positive experience for them. When customers have a good experience, they are likely to come back and recommend your business to others. There are many things that go in to creating strong and positive...
Mar 16, 2022 | Customer Engagement, Customer Service
Don’t rely on luck to get repeat customers. Gaining repeat business from loyal customers does not come easily. Businesses have to take initiative to bring in the 7x more revenue and profit that loyal customers offer. These tips will help you create strong...
Mar 9, 2022 | Customer Engagement, Customer Service
Are you having a streak of good luck with your customer loyalty and overall revenue? Or are you putting in the hard work to make sure each customer connection is positive and personalized? Customers want convenience, a personal touch and a positive experience each...
Mar 7, 2022 | Customer Engagement, Customer Service
Luck may play a role in some businesses, but don’t rely on it to be successful. Businesses should be communicating with customers regularly and the way customers want them to. Did you know that 95% of Text Messages are read within 3 minutes? If that isn’t...
