Jun 30, 2020 | Customer Engagement, Customer Service, Local Business Solutions
Now that businesses are opening back up and service professionals are able to go into customers’ homes again, there are steps that need to be taken to adjust to the “new normal.” Hopefully, we will soon be able to get back to the way life was before the pandemic, but...
Jun 9, 2020 | Customer Engagement, Local Business Solutions, Small Business
The COVID-19 pandemic took, and is still taking, a huge toll on businesses all over the world. It’s new territory for everyone, and people are working hard to piece their businesses back together now that some states are coming out of quarantine. It will probably be...
May 18, 2020 | Customer Engagement, Local Business, Small Business
Statistically, your business has a close to a 70% chance of selling again to a previous customer, and about a 5% chance of selling to a new prospect. Because of this, your current customers are your best bet for staying profitable in the coming months. Our world is in...
May 11, 2020 | Customer Engagement, Local Business, Small Business
If you’re lucky enough to still be in business during the COVID-19 pandemic, make it known to your customers that you’re ready to serve them safely. Consumers are looking to work with businesses that are taking precautions to keep everyone healthy. Small and local...
May 4, 2020 | Customer Engagement, Local Business Solutions
During the COVID-19 pandemic, many businesses are having to shift their strategies when it comes to sales. It’s not really an option anymore to work face-to-face with consumers. Unless there’s an emergency, most people won’t have service pros in their homes until...
Apr 23, 2020 | Customer Engagement, Customer Reviews
Repeat customers are important for a business. In fact, they are more profitable than new customers. Not only are they easier to sell to, but they end up buying more when they make a purchase. If one of your top priorities isn’t to get customers to come back time and...
