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3 Reasons for Businesses to Focus on Customer Experience

3 Reasons for Businesses to Focus on Customer Experience

Sep 19, 2022 | Customer Reviews, Customer Service

Your customer’s experience with your business is what determines whether or not they will be back. Customer loyalty is becoming increasingly valuable to businesses as time goes on, and for good reason. Consumers want to frequent and support the businesses that they...
97% of Consumers Who Read Online Reviews also Read the Response from the Business

97% of Consumers Who Read Online Reviews also Read the Response from the Business

Feb 21, 2022 | Customer Engagement, Customer Reviews

Knowing what online reviews are saying about your business is important. But so is knowing how to respond. It’s important because online reviews have a huge impact on businesses, both their online presence and their actual revenue. It has been reported that...
89% of Consumers Read Online Reviews Before Choosing a Business to Work With

89% of Consumers Read Online Reviews Before Choosing a Business to Work With

Feb 7, 2022 | Customer Reviews, Local Business Solutions

It’s February, and that means it is the month to show love and appreciation for the people (or businesses) in our lives! Did you know that 89% of consumers read online reviews before choosing a business to work with? Encourage your happy customers to share the...
Using QR Codes to Generate Online Reviews

Using QR Codes to Generate Online Reviews

Jan 31, 2022 | Customer Reviews, Local Business Solutions

FreshLime’s CEO, Jay Bean, recently had an article published on Forbes.com titled, “Small Businesses: Consider Using QR Codes to Generate Customer Reviews.” This article is full of ideas for small business owners to adopt the use of QR codes to...
Back to School with FreshLime: What Effect do Negative Reviews have on your Business?

Back to School with FreshLime: What Effect do Negative Reviews have on your Business?

Sep 16, 2020 | Customer Reviews, Customer Service

The lack of focus on customer experience is the hidden problem in most small businesses today. Did you know that 82% of customers report they have left business after one negative experience. It doesn’t matter if they had 10 positive experiences before, once they have...
Retain Your Customers: 67% of Customer Churn is Preventable

Retain Your Customers: 67% of Customer Churn is Preventable

Jul 6, 2020 | Customer Reviews, Customer Service

67% of customer churn is preventable if the issue is resolved during the first interaction. Customers are high maintenance, and that’s becoming more and more true everyday with increased technology and customer service methods. However, business owners can find some...
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