Sep 19, 2022 | Customer Reviews, Customer Service
Your customer’s experience with your business is what determines whether or not they will be back. Customer loyalty is becoming increasingly valuable to businesses as time goes on, and for good reason. Consumers want to frequent and support the businesses that they...
Feb 21, 2022 | Customer Engagement, Customer Reviews
Knowing what online reviews are saying about your business is important. But so is knowing how to respond. It’s important because online reviews have a huge impact on businesses, both their online presence and their actual revenue. It has been reported that...
Feb 7, 2022 | Customer Reviews, Local Business Solutions
It’s February, and that means it is the month to show love and appreciation for the people (or businesses) in our lives! Did you know that 89% of consumers read online reviews before choosing a business to work with? Encourage your happy customers to share the...
Jan 31, 2022 | Customer Reviews, Local Business Solutions
FreshLime’s CEO, Jay Bean, recently had an article published on Forbes.com titled, “Small Businesses: Consider Using QR Codes to Generate Customer Reviews.” This article is full of ideas for small business owners to adopt the use of QR codes to...
Sep 16, 2020 | Customer Reviews, Customer Service
The lack of focus on customer experience is the hidden problem in most small businesses today. Did you know that 82% of customers report they have left business after one negative experience. It doesn’t matter if they had 10 positive experiences before, once they have...
Jul 6, 2020 | Customer Reviews, Customer Service
67% of customer churn is preventable if the issue is resolved during the first interaction. Customers are high maintenance, and that’s becoming more and more true everyday with increased technology and customer service methods. However, business owners can find some...
