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Back to School with FreshLime: What Effect do Negative Reviews have on your Business?

Back to School with FreshLime: What Effect do Negative Reviews have on your Business?

Sep 16, 2020 | Customer Reviews, Customer Service

The lack of focus on customer experience is the hidden problem in most small businesses today. Did you know that 82% of customers report they have left business after one negative experience. It doesn’t matter if they had 10 positive experiences before, once they have...
Retain Your Customers: 67% of Customer Churn is Preventable

Retain Your Customers: 67% of Customer Churn is Preventable

Jul 6, 2020 | Customer Reviews, Customer Service

67% of customer churn is preventable if the issue is resolved during the first interaction. Customers are high maintenance, and that’s becoming more and more true everyday with increased technology and customer service methods. However, business owners can find some...
5 Ways to Get Loyal Customers to Come Back For More

5 Ways to Get Loyal Customers to Come Back For More

Apr 23, 2020 | Customer Engagement, Customer Reviews

Repeat customers are important for a business.  In fact, they are more profitable than new customers. Not only are they easier to sell to, but they end up buying more when they make a purchase. If one of your top priorities isn’t to get customers to come back time and...
61% of Loyal Customers will Make Efforts to Buy from their Favorite Brands

61% of Loyal Customers will Make Efforts to Buy from their Favorite Brands

Mar 16, 2020 | Customer Engagement, Customer Reviews, Customer Service

Loyal customers are more valuable than ever to businesses. In fact, over 60% of loyal customers make extra efforts to buy from their favorite brands instead of competitors. When your customers have your back, your business benefits everyday. In other words, there are...
How to Deal with Negative Reviews and Avoid Customer Disconnect: Infographic

How to Deal with Negative Reviews and Avoid Customer Disconnect: Infographic

Jan 20, 2020 | Customer Engagement, Customer Reviews, Local Business Solutions

  Have you ever been a consumer on the end of one of these 5 ways that local businesses have treated you when it comes to your feedback? This is more common than you think and can turn away potential and existing customers faster than almost anything – even...
Are Your Reviews Shedding a Positive Light on Your Customer Connections?

Are Your Reviews Shedding a Positive Light on Your Customer Connections?

Jan 13, 2020 | Customer Engagement, Customer Reviews, Customer Service

57% of consumers won’t use a business that has less than a 4-star rating online. That stat could be pretty intimidating to a lot of businesses. The truth is, there are many things you can do in order to increase your amount of positive reviews in order to improve your...
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