Mar 16, 2020 | Customer Engagement, Customer Reviews, Customer Service
Loyal customers are more valuable than ever to businesses. In fact, over 60% of loyal customers make extra efforts to buy from their favorite brands instead of competitors. When your customers have your back, your business benefits everyday. In other words, there are...
Jan 20, 2020 | Customer Engagement, Customer Reviews, Local Business Solutions
Have you ever been a consumer on the end of one of these 5 ways that local businesses have treated you when it comes to your feedback? This is more common than you think and can turn away potential and existing customers faster than almost anything – even...
Jan 13, 2020 | Customer Engagement, Customer Reviews, Customer Service
57% of consumers won’t use a business that has less than a 4-star rating online. That stat could be pretty intimidating to a lot of businesses. The truth is, there are many things you can do in order to increase your amount of positive reviews in order to improve your...
Jan 2, 2020 | Branding, Customer Reviews, Social Media
Happy New Year! We hope that your new year has started off on a great note. Now that it’s officially 2020 (doesn’t that sound so futuristic??) it’s time to start wondering, is your company’s online reputation working for you? To be more specific, do your...
Sep 25, 2019 | Customer Reviews, Customer Service, Local Business, Marketing
CUSTOMER REVIEWS The Ultimate Guide to Review Monitoring Josh Allan Director of Marketing 25 September 2019 Online customer reviews are often the first thing potential customers see about your company. Online reviews can put you on a sound footing with new or...
Aug 10, 2019 | Customer Reviews
How to Avoid Negative Online Reviews Small businesses live or die by reviews these days and there is controversy across the board about how to get rid of negative reviews or boost positive ones, but one thing is for sure – it’s better if you can avoid them...
