Sep 16, 2020 | Customer Reviews, Customer Service
The lack of focus on customer experience is the hidden problem in most small businesses today. Did you know that 82% of customers report they have left business after one negative experience. It doesn’t matter if they had 10 positive experiences before, once they have...
Jul 6, 2020 | Customer Reviews, Customer Service
67% of customer churn is preventable if the issue is resolved during the first interaction. Customers are high maintenance, and that’s becoming more and more true everyday with increased technology and customer service methods. However, business owners can find some...
Apr 23, 2020 | Customer Engagement, Customer Reviews
Repeat customers are important for a business. In fact, they are more profitable than new customers. Not only are they easier to sell to, but they end up buying more when they make a purchase. If one of your top priorities isn’t to get customers to come back time and...
Mar 16, 2020 | Customer Engagement, Customer Reviews, Customer Service
Loyal customers are more valuable than ever to businesses. In fact, over 60% of loyal customers make extra efforts to buy from their favorite brands instead of competitors. When your customers have your back, your business benefits everyday. In other words, there are...
Jan 20, 2020 | Customer Engagement, Customer Reviews, Local Business Solutions
Have you ever been a consumer on the end of one of these 5 ways that local businesses have treated you when it comes to your feedback? This is more common than you think and can turn away potential and existing customers faster than almost anything – even...
Jan 13, 2020 | Customer Engagement, Customer Reviews, Customer Service
57% of consumers won’t use a business that has less than a 4-star rating online. That stat could be pretty intimidating to a lot of businesses. The truth is, there are many things you can do in order to increase your amount of positive reviews in order to improve your...
