Sep 14, 2020 | Customer Engagement, Customer Service
Consumer consciousness matters more than ever now that businesses are adapting to the demands of our new normal. With how fast things have changed over the last few months, it’s important to have customers be able to recognize and remember your brand. If you...
Sep 10, 2020 | Customer Engagement, Customer Service, Customer Tools
Why should a small business create a customer education program? Well, first thing’s first. What is a customer education program? The purpose of a customer education program is to walk your customers through utilizing your products or services and providing them with...
Aug 19, 2020 | Customer Service, Customer Tools
Plumbing issues are often urgent, and consumers expect immediate answers to their questions or appointment scheduling inquiries. When someone has a plumbing issue or question after hours, they want to be able to rely on your business to respond to them. Unless it’s an...
Aug 19, 2020 | Customer Engagement, Customer Service
Whether you’re at a company of 5 or 5,00 you should always make the effort to engage with your customers proactively. This will help customers feel taken care of and will help to ensure that they are getting the best service possible. First Off: What is Proactive...
Aug 11, 2020 | Customer Service
Customer service was somewhat of a tricky task before, but now that we’re experiencing a worldwide pandemic, it’s become even more difficult to master. Customer service is the #1 thing a business can focus on during this time in order to keep customers coming back to...
Aug 10, 2020 | Customer Service, Local Business Solutions
Minimize risk of illness for customers and employees during the COVID-19 pandemic by reducing physical interaction. Provide your customers with online channels of communication. Now that people are weary of face-to-face interactions, it’s time for businesses to adapt...
