Jan 17, 2020 | Customer Engagement, Customer Service
When we consider the way we used to communicate with businesses, and compare it to how we communicate with them today, the two actions can be said to be completely foreign to each other. The days of bulky phone books and wall mounted phones are long over. Times have...
Jan 13, 2020 | Customer Engagement, Customer Reviews, Customer Service
57% of consumers won’t use a business that has less than a 4-star rating online. That stat could be pretty intimidating to a lot of businesses. The truth is, there are many things you can do in order to increase your amount of positive reviews in order to improve your...
Dec 16, 2019 | Customer Engagement, Customer Service
The quality of questions you ask determines the depth of the feedback you’ll get. That’s why we’re dedicating this entire article to help you learn about the best questions to ask your customers, so you can use the ‘right insights’ to make improvements. Asking...
Dec 13, 2019 | Customer Engagement, Customer Service
Your customers are what keeps your business going. We all know how it works, without customers, there is no money coming in, and without money, your business can’t grow. The important thing to remember when it comes to building strong relationships with your customers...
Dec 9, 2019 | Customer Service, Local Business Solutions
How to Strengthen Your Customer Retention Using Video According to one recent study, the probability of selling to an existing customer is between 60% and 70%… whereas it’s as low as just 5% when talking about a new customer. Likewise, a massive 80% of...
Dec 2, 2019 | Branding, Customer Service, Social Media
What does it mean to be where your customers want you to be? It means that your business shows up online anywhere and everywhere that your potential, current and loyal customers would search for a business like yours. We all think of Google, because that is the most...
