Jan 13, 2022 | Customer Service
What is your most important goal for 2022? For most, it is to make as much money as possible. While that may be a reasonable goal, there are other ways you can increase revenue for your company. One way to do this is by focusing on customer experience. In fact, more...
Jan 7, 2022 | Customer Service, Local Business Solutions, Small Business
If you are a small business owner, it is important to understand that customer communication has changed. Customers want to be able to talk with businesses anytime and anywhere they please–and now they can. Modern technologies like QR codes, text messaging and...
Dec 20, 2021 | Customer Service, Small Business
Just over 82% of shoppers will pay more now to support small businesses! The pandemic sparked concern in consumers’ minds for local businesses. Customers decided that they would rather support the local mom and pop shop than the massive corporation. Even more...
Oct 26, 2021 | Customer Service
This Halloween, offer your customers the best treat of all: scary-good customer service! 95% of customers say that good customer service is an important factor for them when choosing which businesses to be loyal to. A positive customer experience is more than just...
Sep 20, 2021 | Customer Engagement, Customer Service, Local Business Solutions
We have all been consumers, which means we have all been happy customers and unhappy customers. Whether it is intentional or not, we often share our good and bad experiences with friends and family. As a business owner, it is important to keep that in mind, because...
Aug 23, 2021 | Customer Engagement, Customer Service, Social Media
Customers are ahead of many businesses when it comes to which platforms they use to interact with businesses. In fact, 66% of consumers have used at least three different communication channels to get in contact with businesses they want to work with. Among the most...
