May 17, 2022 | Customer Service, Sales
4 Best Practices for D2C Customer Journey The epic boom of eCommerce and online shopping in the past few years has benefited direct-to-customer (D2C) brands across the globe. One of the main reasons behind the popularity of the D2C sector is companies getting up...
May 13, 2022 | Customer Engagement, Customer Service
Potential customers, past customers and loyal customers all have one thing in common – the need for conversation from your business. Neglecting to reach out to customers on a regular basis is the key to losing their business. There are many factors that go into...
Apr 21, 2022 | Customer Service, Data
Data analytics is becoming a more critical component of marketing. We now collect more data than ever before about our customers, our industry, and our companies’ performance. This information assists brands in optimizing their marketing, customer service,...
Mar 21, 2022 | Customer Engagement, Customer Service
Each and every customer interaction is an opportunity to create a positive experience for them. When customers have a good experience, they are likely to come back and recommend your business to others. There are many things that go in to creating strong and positive...
Mar 16, 2022 | Customer Engagement, Customer Service
Don’t rely on luck to get repeat customers. Gaining repeat business from loyal customers does not come easily. Businesses have to take initiative to bring in the 7x more revenue and profit that loyal customers offer. These tips will help you create strong...
Mar 9, 2022 | Customer Engagement, Customer Service
Are you having a streak of good luck with your customer loyalty and overall revenue? Or are you putting in the hard work to make sure each customer connection is positive and personalized? Customers want convenience, a personal touch and a positive experience each...
