May 8, 2019 | Customer Service, Small Business
81% of Americans utilize SMS, or some other form of instant messaging, everyday. It’s no surprise that people like the convenience of receiving answers instantly, without having to wait for a response. Messaging through texts, website chats and social messaging apps...
May 1, 2019 | Customer Engagement, Customer Service
Building strong connections with your customers is the most important stepping stone to keeping them coming back to your business regularly. According to AmericanExpress, customers today don’t just want personal interactions when working with businesses, they expect...
Apr 19, 2019 | Customer Service, Local Business, Local Business Solutions
Consumers would rather hire someone to do service-related tasks for them than try to research and understand how to do it on their own. At the end of the day, most people agree that trying to fix something yourself usually ends up costing more money, and definitely...
Mar 27, 2019 | Customer Service, Local Business Solutions, Marketing
You know your business’s reputation is important. You know that you need to be constantly building up your reputation, both online and in general. Is it possible to get your customers to build your reputation up for you? The answer is absolutely, yes! Here are 3 ways...
Mar 25, 2019 | Customer Service
Did you know that approximately 90 percent of consumers read online reviews before deciding to visit a business? Or how about the fact that every one star increase in a Yelp rating results in a five to nine percent increase in revenue? With statistics like these in...
Mar 8, 2019 | Customer Reviews, Customer Service
Not as many businesses respond to positive reviews as negative reviews. This is unfortunate, because businesses should be thankful for the happy customers who take their time to help out by leaving positive feedback for others to see. Which businesses should be...
