Jul 6, 2020 | Customer Reviews, Customer Service
67% of customer churn is preventable if the issue is resolved during the first interaction. Customers are high maintenance, and that’s becoming more and more true everyday with increased technology and customer service methods. However, business owners can find some...
Jul 2, 2020 | Customer Service, Local Business Solutions
Adapting to the “new normal” our society is faced with during the COVID-19 pandemic is tricky, especially for businesses. There are some changes that people are adjusting to that likely won’t stick once the pandemic is under control. However, there are some business...
Jun 30, 2020 | Customer Engagement, Customer Service, Local Business Solutions
Now that businesses are opening back up and service professionals are able to go into customers’ homes again, there are steps that need to be taken to adjust to the “new normal.” Hopefully, we will soon be able to get back to the way life was before the pandemic, but...
Jun 22, 2020 | Customer Service, Local Business
45% of U.S. adults already use an intelligent bot like Alexa, Siri, and Google Home. It’s nothing new for the common consumer, and the communication between person and bot is always improving. Because of the convenience of utilizing bots, they’re in high demand....
Jun 15, 2020 | Customer Service, Local Business Solutions
Roughy 90% of customers expect an immediate response regarding customer support questions and inquiries. How can a business provide this kind of support to consumers? It’s simple– offer customer support through online and easily accessible channels: Webchat: 60%...
Jun 8, 2020 | Customer Service, Sales
Providing omnichannel delivery to consumers gives them a consistent experience throughout their customer journey with your business. Consumers like to have options when it comes to communicating with and purchasing from businesses. Providing consumers with a...
