Apr 19, 2019 | Customer Engagement, Customer Reviews, Customer Service
The Future is Bright for Service-Based Businesses Consumers would rather hire someone to do service-related tasks for them than try to research and understand how to do it on their own. At the end of the day, most people agree that trying to fix something yourself...
Mar 28, 2019 | Customer Reviews, Customer Service, Marketing
You know your business’s reputation is important. You know that you need to be constantly building up your reputation, both online and in general. Is it possible to get your customers to build your reputation up for you? The answer is absolutely, yes! Here are 3 ways...
Mar 25, 2019 | Customer Service
Did you know that approximately 90 percent of consumers read online reviews before deciding to visit a business? Or how about the fact that every one star increase in a Yelp rating results in a five to nine percent increase in revenue? With statistics like these in...
Mar 8, 2019 | Customer Reviews, Customer Service
Not as many businesses respond to positive reviews as negative reviews. This is unfortunate, because businesses should be thankful for the happy customers who take their time to help out by leaving positive feedback for others to see. Which businesses should be...
Mar 5, 2019 | Customer Reviews, Customer Service
Businesses sometimes, hopefully rarely, receive negative feedback online. Luckily, you can use this as an opportunity to make yourself stand out in a positive light because of your response. Understandably, business owners have many emotions tied to the reviews they...
Feb 28, 2019 | Customer Service
Is it more affordable and efficient to retain a customer you already have, or search for a replacement? Most business owners agree that it’s best to keep their current customers in the fold, all while using a variety of sales and marketing techniques to grow their...
