Jan 11, 2021 | Customer Engagement, Customer Service
Years ago, businesses could get away with only offering one way for customers to interact with them: phone calls. Now, that is far from true. Consumers want to interact with businesses in their own way and 80% of consumers say they expect consistency when interacting...
Jan 4, 2021 | Customer Engagement, Customer Service
It’s 2021! That is exciting, intimidating, unknown and something we’re all ready for. Businesses have had to get creative over the last year with all of the changes, closures and extra safety measures that have been put in place. Customers have made some changes, too,...
Dec 9, 2020 | Customer Engagement, Customer Service, Customer Tools, Marketing Automation, Small Business
Zookeeper to Small Business Owner – 3 Keys to Successfully Starting and Growing Your Own Business “Never do anything for money – always do it because of passion” is easier said than done. However, according to a study by CareerBuilder, 51% of college...
Dec 9, 2020 | Customer Engagement, Customer Service, Customer Tools, Marketing, Marketing Automation, Small Business
Have you ever tried to stand on your own in a new territory expecting major growth but no one is calling for your service? Jim Hornby does. Have you ever worked for a boss that doesn’t appreciate what you bring to the table or wants to take things in another...
Dec 9, 2020 | Customer Service, Customer Tools, Small Business
Some business owners are too afraid of copycats to share their secret to success with others… and then there is Uncle Harry. After a successful career in appliance repair he actually did the opposite and shared his business and technical savvy with anyone that was...
Nov 30, 2020 | Customer Service, Local Business Solutions
Over 90% of consumers say they are more likely to work with businesses that appreciate their customers. With statistics like that, there’s really no ignoring the inevitable– businesses need to be showing appreciation for their customers. There are countless ways...
