Jul 26, 2021 | Customer Service, Local Business, Small Business
We all learned a big lesson last year in preparedness. In the blink of an eye, businesses had to adapt to major changes and get creative just to stay afloat. Because of that, we also learned what businesses who remained successful were previously doing so they were...
Jun 21, 2021 | Customer Service, Local Business, Small Business
Most consumers want to support small businesses, because they recognize all of the mutual benefits of doing so. In fact, consumers agree that 91% of the time, they will choose to work with a small business…. if it’s convenient. What is the convenience consumers are...
Jun 14, 2021 | Customer Service, Local Business, Small Business
Because of the COVID-19 pandemic, nearly half of the small businesses in the United States had to, temporarily, close their doors. Now that businesses are returning to normal, things have changed for good. Keeping up with the convenience of curbside pickup, automated...
May 24, 2021 | Customer Engagement, Customer Service
When it comes to loyalty to a business, 96% of customers agree that their customer journey with that business plays a big part in their decision. What are the contributing factors to the overall customer experience and how can businesses enhance the customer journey...
Apr 19, 2021 | Customer Service
When it comes to how happy a consumer is with the businesses they work with, they really do put their money where their mouth is. So much so that 78% of consumers have ditched a transaction because of a single negative interaction. Now do you see why it’s so...
Apr 12, 2021 | Customer Service, Local Business
54% of consumers agree they have higher customer service expectations than they did last year, so it’s important for businesses to keep customer interactions fresh. Consumers don’t want to receive the same message from your business that they do from everyone else....
