Mar 26, 2020 | Customer Engagement, Customer Service, Local Business Solutions
Connecting with people, specifically customers, is extremely important and with the current COVID-19 restrictions, it’s also extremely difficult. In a time when we’re told not to go out in public, not to get within 6 feet of another person and that we should avoid...
Mar 24, 2020 | Customer Engagement, Customer Service, Local Business Solutions
How to Stay Connected with Your Customers During a Pandemic Like everyone, small businesses are doing a lot of adapting to sudden and unanticipated changes in the world. The Coronavirus has disrupted everything about how we shop, play, interact, learn, and...
Mar 16, 2020 | Customer Engagement, Customer Reviews, Customer Service
Loyal customers are more valuable than ever to businesses. In fact, over 60% of loyal customers make extra efforts to buy from their favorite brands instead of competitors. When your customers have your back, your business benefits everyday. In other words, there are...
Mar 10, 2020 | Customer Engagement, Customer Service
Your customers are loyal to your business because they enjoy working with you, right? Why not improve your customers’ experiences with you in order to keep those customers happy and loyal. There is always room for improvement when it comes to customer experience, even...
Mar 9, 2020 | Customer Engagement, Customer Service
It’s simple– When your customers are happy with your business, they want to continue working with you. In fact, happy customers are 87% more likely to purchase upgrades and new services from you than others. There are many reasons to focus on customer service...
Mar 3, 2020 | Customer Engagement, Customer Service
We hear about customer retention all the time, but how many of us really pay attention to what it means? Customer retention is the ability of a business to retain its customers over time. High customer retention means customers of the business continue to return and...
