Oct 18, 2019 | Customer Engagement, Customer Service, Local Business Solutions, Marketing
Marketing a local business is different from marketing a national or international business. We know that’s true, but how can we channel the creativity of the big companies and create marketing strategies that are effective for local businesses? It’s easier...
Oct 14, 2019 | Customer Service, FreshLime Product Updates
Implementing a live chat feature on your company’s website increases the customer experience and makes people more likely to convert. In fact, having a live chat on your website can increase conversions by up to 20%. Why? Because consumers don’t only have questions...
Sep 30, 2019 | Customer Service
Many companies struggle to improve customer service because they don’t take action. They assume that the service they’re providing is good enough. They assume that it’s better to spend resources on other areas of their business. They assume that their customers won’t...
Sep 25, 2019 | Customer Reviews, Customer Service, Local Business, Marketing
CUSTOMER REVIEWS The Ultimate Guide to Review Monitoring Josh Allan Director of Marketing 25 September 2019 Online customer reviews are often the first thing potential customers see about your company. Online reviews can put you on a sound footing with new or...
Sep 16, 2019 | Customer Service, Customer Tools, Local Business Solutions
Websites with a chat feature convert almost 2x as many visitors into leads as those without. In other words, if you want to double your website conversion rate, you need to enable a chat feature on your site. These messenger features or chat bots are available 24/7,...
Sep 6, 2019 | Customer Service, Small Business
Why Outsourcing Customer Service Would Be a Good Idea Every business, especially newer companies, gets service growing pains. Limited resources, expertise, and employees can make it difficult to keep up with the demands of customers and potential for business growth...
