Oct 5, 2022 | Customer Engagement, Customer Service
So far this year, 70% of consumers have opted in to receive text messages from businesses. Why are consumers willing to receive messages from businesses they frequent? Because they are being asked to! Getting customers on board with regular communication is simpler...
Sep 19, 2022 | Customer Reviews, Customer Service
Your customer’s experience with your business is what determines whether or not they will be back. Customer loyalty is becoming increasingly valuable to businesses as time goes on, and for good reason. Consumers want to frequent and support the businesses that they...
Sep 14, 2022 | Customer Service, Small Business
The term ‘customer delight’ is used to describe a customer’s positive experience interacting and benefitting from a business, product and service, essential to ensure customers continue to employ your services or buy your products. Customer delight is as...
Sep 5, 2022 | Customer Engagement, Customer Service
Automated chatbots are capable of handling 70% of conversations with customers from start to finish. Imagine the time that could be spent on other things if you have a chatbot answering questions and responding to customer service inquiries for you. There are several...
Aug 24, 2022 | Customer Engagement, Customer Service
Adopting an omnichannel communication strategy for your business ensures that you never miss another customer interaction. Omnichannel communication comes into play when a business wants to make their customers’ journeys convenient. Businesses that have adopted an...
Aug 15, 2022 | Customer Engagement, Customer Service, Local Business Solutions
I don’t think any of us could name a business that doesn’t want to increase their lead conversion rate by 40%. Luckily, we have enough research to determine the trick to making more and more leads turn into customers, and that is a webchat feature on your business...
