Apr 12, 2021 | Customer Service, Local Business
54% of consumers agree they have higher customer service expectations than they did last year, so it’s important for businesses to keep customer interactions fresh. Consumers don’t want to receive the same message from your business that they do from everyone else....
Mar 8, 2021 | Customer Engagement, Customer Service, FreshLime Product Updates, Local Business Solutions
85% of customers who don’t get a hold of your business on the first try, won’t try again. The truth is that small businesses are losing tens of thousands of dollars every year because of missed customer messages. When a customer has a need, they reach out to the...
Feb 15, 2021 | Customer Engagement, Customer Service
65% of consumers say that they expect personalization as the standard of positive customer service. Why? Because today’s consumer has grown to expect the same level of personalization from small businesses as they do from companies like Amazon, Wal-Mart and other...
Feb 8, 2021 | Customer Engagement, Customer Service, Social Media
How much of your focus is on the customer experience when your business is hired to complete a service for someone? Hopefully a lot, because 84% of customers say the experiences provided by a business are as important to them as its services. Showing your customers...
Jan 11, 2021 | Customer Engagement, Customer Service
Years ago, businesses could get away with only offering one way for customers to interact with them: phone calls. Now, that is far from true. Consumers want to interact with businesses in their own way and 80% of consumers say they expect consistency when interacting...
Jan 4, 2021 | Customer Engagement, Customer Service
It’s 2021! That is exciting, intimidating, unknown and something we’re all ready for. Businesses have had to get creative over the last year with all of the changes, closures and extra safety measures that have been put in place. Customers have made some changes, too,...
