Sep 20, 2021 | Customer Engagement, Customer Service, Local Business Solutions
We have all been consumers, which means we have all been happy customers and unhappy customers. Whether it is intentional or not, we often share our good and bad experiences with friends and family. As a business owner, it is important to keep that in mind, because...
Aug 23, 2021 | Customer Engagement, Customer Service, Social Media
Customers are ahead of many businesses when it comes to which platforms they use to interact with businesses. In fact, 66% of consumers have used at least three different communication channels to get in contact with businesses they want to work with. Among the most...
Jul 26, 2021 | Customer Service, Local Business, Small Business
We all learned a big lesson last year in preparedness. In the blink of an eye, businesses had to adapt to major changes and get creative just to stay afloat. Because of that, we also learned what businesses who remained successful were previously doing so they were...
Jun 21, 2021 | Customer Service, Local Business, Small Business
Most consumers want to support small businesses, because they recognize all of the mutual benefits of doing so. In fact, consumers agree that 91% of the time, they will choose to work with a small business…. if it’s convenient. What is the convenience consumers are...
Jun 14, 2021 | Customer Service, Local Business, Small Business
Because of the COVID-19 pandemic, nearly half of the small businesses in the United States had to, temporarily, close their doors. Now that businesses are returning to normal, things have changed for good. Keeping up with the convenience of curbside pickup, automated...
May 24, 2021 | Customer Engagement, Customer Service
When it comes to loyalty to a business, 96% of customers agree that their customer journey with that business plays a big part in their decision. What are the contributing factors to the overall customer experience and how can businesses enhance the customer journey...
