Oct 15, 2018 | Customer Service
It takes quite a bit of time, money, and energy to bring new customers through the door. With this in mind, you never want to find that you have a problem with customer turnover. There are many factors that can contribute to high customer turnover, including but not...
Sep 17, 2018 | Customer Service, Marketing
Different generations require different marketing strategies and content from businesses like yours. There are so many people to market to, but not all of them are candidates that would even need your business. Why is that? Someone who doesn’t own a home, likely won’t...
Jul 30, 2018 | Customer Service, Local Business
Did you know that you can ask your Amazon Echo for operating hours of certain businesses near you? It’s getting easier and easier for consumers to find out valuable information about local businesses, which means it’s getting easier and easier for local businesses to...
May 21, 2018 | Customer Reviews, Customer Service
Most businesses respond promptly to negative online reviews, because you want to save face and rectify the situation quickly. That’s a great thing to do, but should you also be responding to positive online reviews? Sure, the customer is happy with you already, so...
Mar 21, 2018 | Customer Service
Depending on your industry, you may be in close contact with customers throughout the day. While you do your best to make everyone happy, there will be times when this isn’t possible. Instead, you’ll find yourself face-to-face with an upset customer who is looking at...
Feb 21, 2018 | Customer Service
Did you know that it takes 12 positive experiences to make up for a single unresolved negative experience? It’s statistics like these that show why a dedication to customer service is so important. While there are things you can do to provide high quality service and...
