Aug 23, 2019 | Customer Service
Providing customers with a positive experience is a big part of running a successful company. Do this right and customers will come back to you in the future. But take the wrong approach and you’ll scare some people away forever. There is no one-size-fits all strategy...
Jul 26, 2019 | Customer Engagement, Customer Reviews, Customer Service, Local Business Solutions
When trying to find a business to work with, customers are easily able to view all of their choices within seconds. Your business information and reviews will show up alongside all of your competitors’, and it’s your job to ensure that you stand out. It’s...
Jul 18, 2019 | Customer Engagement, Customer Service, Local Business Solutions
If you never talked to anyone, you’d never make any friends, right? Same goes for business owners — especially local service-based businesses such as yourself. Networking is one of the best investments you can provide in order to grow your business. We’ve...
May 8, 2019 | Customer Service, Small Business
81% of Americans utilize SMS, or some other form of instant messaging, everyday. It’s no surprise that people like the convenience of receiving answers instantly, without having to wait for a response. Messaging through texts, website chats and social messaging apps...
May 1, 2019 | Customer Engagement, Customer Service
Building strong connections with your customers is the most important stepping stone to keeping them coming back to your business regularly. According to AmericanExpress, customers today don’t just want personal interactions when working with businesses, they expect...
Apr 19, 2019 | Customer Service, Local Business, Local Business Solutions
Consumers would rather hire someone to do service-related tasks for them than try to research and understand how to do it on their own. At the end of the day, most people agree that trying to fix something yourself usually ends up costing more money, and definitely...
