Sep 10, 2020 | Customer Engagement, Customer Service, Customer Tools
Why should a small business create a customer education program? Well, first thing’s first. What is a customer education program? The purpose of a customer education program is to walk your customers through utilizing your products or services and providing them with...
Aug 19, 2020 | Customer Service, Customer Tools
Plumbing issues are often urgent, and consumers expect immediate answers to their questions or appointment scheduling inquiries. When someone has a plumbing issue or question after hours, they want to be able to rely on your business to respond to them. Unless it’s an...
Apr 15, 2020 | Customer Engagement, Customer Tools, Small Business
The world benefits from artificial intelligence now more than we ever have before. Just a few weeks ago, our lives were drastically different than they are now. The world has temporarily changed due to the current pandemic, and AI is helping us pick up the pieces. The...
Feb 17, 2020 | Customer Tools, Local Business Solutions, Marketing Automation
Did you know that 75% of customers expect businesses, large and small, to use new technology to enhance their customer experience? It may seem daunting for some businesses to think that their use of technology is being compared to massive companies like Amazon.com and...
Sep 16, 2019 | Customer Service, Customer Tools, Local Business Solutions
Websites with a chat feature convert almost 2x as many visitors into leads as those without. In other words, if you want to double your website conversion rate, you need to enable a chat feature on your site. These messenger features or chat bots are available 24/7,...
Jun 12, 2019 | Customer Tools, Marketing Automation, Small Business
In today’s world, consumers are constantly bombarded with ads and marketing collateral that they’re programmed to ignore. This makes the need for meaningful interactions and targeted messaging that much more valuable. Your engagements with your customers need to be...
