Customer Tools Archives

83% of Consumers say Convenience is More Important to them Now than Ever Before

Oct 4, 2021 | Customer Tools

Convenience is offering small businesses a competitive advantage, because 83% of consumers say that convenience is more important to them now than ever before. We live in a world of go, go, go and consumers have become accustomed to the convenience that businesses now...

Russell’s Heating and Cooling + FreshLime | NBC Feature

Feb 17, 2021 | Customer Engagement, Customer Tools, FreshLime News, Local Business Solutions

Russell’s Heating and Cooling and FreshLime were featured on NBC News to discuss how Buddy, owner of Russell’s Heating and Cooling, uses the FreshLime platform to make customer interactions more convenient and valuable to his business. How it All Started...

Successfully Starting & Growing Your Own Business ft. FreshLime Customer, Jena Newman

Dec 9, 2020 | Customer Engagement, Customer Service, Customer Tools, Marketing Automation, Small Business

Zookeeper to Small Business Owner – 3 Keys to Successfully Starting and Growing Your Own Business “Never do anything for money – always do it because of passion” is easier said than done. However, according to a study by CareerBuilder, 51% of college...

Build a Successful Business ft. FreshLime customer, Jim Hornby

Dec 9, 2020 | Customer Engagement, Customer Service, Customer Tools, Marketing, Marketing Automation, Small Business

Have you ever tried to stand on your own in a new territory expecting major growth but no one is calling for your service? Jim Hornby does. Have you ever worked for a boss that doesn’t appreciate what you bring to the table or wants to take things in another...

Build a Successful Business ft. FreshLime customer, Uncle Harry

Dec 9, 2020 | Customer Service, Customer Tools, Small Business

Some business owners are too afraid of copycats to share their secret to success with others… and then there is Uncle Harry. After a successful career in appliance repair he actually did the opposite and shared his business and technical savvy with anyone that was...

3 Reasons to Build a Small Business Customer Education Program

Sep 10, 2020 | Customer Engagement, Customer Service, Customer Tools

Why should a small business create a customer education program? Well, first thing’s first. What is a customer education program? The purpose of a customer education program is to walk your customers through utilizing your products or services and providing them with...