Jul 25, 2022 | Customer Engagement, Data, Sales
Is your business setup to support the demand of consumers who want to interact with you through text and webchat messaging? There is no time like the present to get started on this form of communication. Why? Because studies have shown that nine out of ten consumers...
Jun 6, 2022 | Customer Tools, Data, Local Business Solutions
It is no surprise that the use of QR codes has dramatically increased in the last few years. But, did you know that since 2018, QR code interaction has increased by 96%? The QR code is a powerful tool for businesses, because there are so many possibilities: QR codes...
Apr 21, 2022 | Customer Service, Data
Data analytics is becoming a more critical component of marketing. We now collect more data than ever before about our customers, our industry, and our companies’ performance. This information assists brands in optimizing their marketing, customer service,...
May 18, 2019 | Data, Local Business Solutions, Marketing Automation
When a small business focuses on customer relationship marketing themselves, it can be a bit overwhelming. How can you effectively convince your [potential] customers to use your business instead of your competitors? This requires some sound customer loyalty...
Feb 6, 2019 | Customer Engagement, Data
Why is customer contact information crucial to businesses? There are several reasons that SMB’s should be gathering information from each and every customer who they service. The top of the list is customer retention. We all know that winning a new customer is 5x more...