Mar 8, 2021 | Customer Engagement, Customer Service, FreshLime Product Updates, Local Business Solutions
85% of customers who don’t get a hold of your business on the first try, won’t try again. The truth is that small businesses are losing tens of thousands of dollars every year because of missed customer messages. When a customer has a need, they reach out to the...
Feb 1, 2021 | FreshLime News, FreshLime Product Updates, Local Business Solutions
Before 2020 most business owners already knew that 80% customers preferred to receive texts and emails and WebChats over phone calls and traditional ways to connect. Now in 2021 it’s even more prevalent and important for your business to have the modern interaction...
Oct 14, 2019 | Customer Service, FreshLime Product Updates
Implementing a live chat feature on your company’s website increases the customer experience and makes people more likely to convert. In fact, having a live chat on your website can increase conversions by up to 20%. Why? Because consumers don’t only have questions...
Sep 23, 2019 | FreshLime Product Updates, Marketing
Website chat can save up to 30% in customer support costs—they help to save operational costs, time, and manpower. Make Life Easier for Your Customers In today’s world, patience is not exercised well by consumers. When someone reaches out to a business any time...
Sep 12, 2019 | FreshLime Product Updates, Local Business Solutions
Fun fact – 90% of customers would rather message a business than call a business. Yet, when you do a search on Google for a business, there isn’t a way for them to easily connect with you. Typically the only link is to your phone number, and it’s not textable....
May 31, 2019 | FreshLime News, FreshLime Product Updates
In June of 2016, Absolute Air teamed up with FreshLime because they were struggling to retain customers. Instead of having repeat customers, they were seeing a lot of one-and-done business. This was unsettling to Absolute Air because they knew their service and...
