Nov 30, 2017 | Customer Service, Sales
When you own a business, you’re in charge of either hiring quality sales people, or getting out there and doing it yourself in one way or another. Marketing and online reputation are great places to start. But, what happens when the customer calls you? You should be...
Jun 27, 2017 | Customer Engagement, Customer Service, Sales
We all know that existing customers are much more profitable for a business than new customers. But how can you you be sure you’re making more money from those customers, and keeping them coming back? There are lots of positive ways to interact with your customers...
Nov 30, 2016 | Local Business, Sales, Small Business
This is a repost of Jay’s article on LinkedIn – the original article can be found here. If you are in the service industry, then you understand the value of a customer referral. With a customer referral, you capture all of the advantages of a cold hard...
Nov 23, 2016 | Local Business, Sales, Small Business
The holiday season can be a slow time for many business owners. Unless you own Wal-Mart or Macy’s, you’re likely going to see things start slowing down for your business over the next couple of months. Don’t worry, though! This can be avoided with some tips and tricks...
