Jun 8, 2020 | Customer Service, Sales
Providing omnichannel delivery to consumers gives them a consistent experience throughout their customer journey with your business. Consumers like to have options when it comes to communicating with and purchasing from businesses. Providing consumers with a...
Dec 18, 2019 | Local Business Solutions, Marketing Automation, Product Updates, Sales
Did you know that over 80% of consumers want to be able to chat with businesses online through a web chat feature? Unfortunately for those consumers, only about 9% of businesses are delivering on that demand. This lack of effective communication is good news for your...
Apr 16, 2019 | Customer Tools, Local Business Solutions, Sales
Today’s world is full of useful tools that are created solely to help businesses thrive in the competitive world they’re in. Perhaps the most important tool available to small business owners is the customer data platform model, just like the one FreshLime has...
Nov 30, 2017 | Customer Service, Sales
When you own a business, you’re in charge of either hiring quality sales people, or getting out there and doing it yourself in one way or another. Marketing and online reputation are great places to start. But, what happens when the customer calls you? You should be...
Jun 27, 2017 | Customer Engagement, Customer Service, Sales
We all know that existing customers are much more profitable for a business than new customers. But how can you you be sure you’re making more money from those customers, and keeping them coming back? There are lots of positive ways to interact with your customers...
