Aug 10, 2020 | Customer Service, Local Business Solutions
Minimize risk of illness for customers and employees during the COVID-19 pandemic by reducing physical interaction. Provide your customers with online channels of communication. Now that people are weary of face-to-face interactions, it’s time for businesses to adapt...
Aug 4, 2020 | Customer Service, Local Business Solutions
Customer Success is such a simple concept but more often than not it is done wrong. The way you help your new customers succeed is one of the most important aspects of owning a business. And if you want those customers to have a great experience and keep coming back,...
Aug 3, 2020 | Customer Service, Local Business Solutions
70% of consumers say speed, convenience, and friendly service matter most. Companies that get it right use technologies that foster or provide these benefits. Consumers are looking to work with businesses that have their best interest in mind. We’re living in a...
Jul 27, 2020 | Local Business Solutions
77% of consumers say they favor brands that ask for and accept customer feedback. It’s not surprising that the majority of consumers want to work with businesses who value their feedback. Customer satisfaction is very important for businesses to focus on, and the...
Jul 17, 2020 | Customer Service, Local Business Solutions, Small Business
Businesses have been forced to adjust their different ways of operating due to the current Covid-19 pandemic. There have been several adoptions of new business procedures, including where and how a transaction is made. As a result, consumers are left wondering where...
Jul 13, 2020 | Local Business Solutions
Over half of customers stay loyal to brands that “get them” and understand their preferences. Working to truly understand your customers is worth the time and effort it takes, because loyal customers are increasingly valuable to businesses. Over 80% of consumers say...
