Jul 13, 2020 | Local Business Solutions
Over half of customers stay loyal to brands that “get them” and understand their preferences. Working to truly understand your customers is worth the time and effort it takes, because loyal customers are increasingly valuable to businesses. Over 80% of consumers say...
Jul 2, 2020 | Customer Service, Local Business Solutions
Adapting to the “new normal” our society is faced with during the COVID-19 pandemic is tricky, especially for businesses. There are some changes that people are adjusting to that likely won’t stick once the pandemic is under control. However, there are some business...
Jun 30, 2020 | Customer Engagement, Customer Service, Local Business Solutions
Now that businesses are opening back up and service professionals are able to go into customers’ homes again, there are steps that need to be taken to adjust to the “new normal.” Hopefully, we will soon be able to get back to the way life was before the pandemic, but...
Jun 16, 2020 | Local Business Solutions
It’s 2020 and now is the time for small businesses to replace website form fills with webchat. The “big guys” in business offer chat to their customers for immediate responses through their business website. People are no longer willing to wait for a business to get...
Jun 15, 2020 | Customer Service, Local Business Solutions
Roughy 90% of customers expect an immediate response regarding customer support questions and inquiries. How can a business provide this kind of support to consumers? It’s simple– offer customer support through online and easily accessible channels: Webchat: 60%...
Jun 9, 2020 | Customer Engagement, Local Business Solutions, Small Business
The COVID-19 pandemic took, and is still taking, a huge toll on businesses all over the world. It’s new territory for everyone, and people are working hard to piece their businesses back together now that some states are coming out of quarantine. It will probably be...
