Feb 24, 2022 | Customer Engagement, Local Business Solutions
According to Microsoft, 54% of consumers globally say their expectations for customer service are higher than they were the year before. Thanks to technology, brands can now connect with their customers in a variety of ways (from social media to email), personalize...
Feb 7, 2022 | Customer Reviews, Local Business Solutions
It’s February, and that means it is the month to show love and appreciation for the people (or businesses) in our lives! Did you know that 89% of consumers read online reviews before choosing a business to work with? Encourage your happy customers to share the...
Jan 31, 2022 | Customer Reviews, Local Business Solutions
FreshLime’s CEO, Jay Bean, recently had an article published on Forbes.com titled, “Small Businesses: Consider Using QR Codes to Generate Customer Reviews.” This article is full of ideas for small business owners to adopt the use of QR codes to...
Jan 7, 2022 | Customer Service, Local Business Solutions, Small Business
If you are a small business owner, it is important to understand that customer communication has changed. Customers want to be able to talk with businesses anytime and anywhere they please–and now they can. Modern technologies like QR codes, text messaging and...
Dec 6, 2021 | Local Business, Local Business Solutions, Small Business
Over 70% of consumers say they focus on working with local companies rather than larger national companies, and 30% of those consumers shop local for better customer service. Local businesses can offer personalized services to their customers just as well as big...
Nov 22, 2021 | Local Business, Local Business Solutions, Small Business
Local businesses are the heart and soul of any community. There is a local bookstore near my home that is owned and operated by a woman and her adult daughter. My kids and I regularly visit the store and look at new children’s books they have and, of course, add to...
