Nov 19, 2019 | Small Business
Thanksgiving time is here and FreshLime is thankful for YOU, the hard-working small business owner! We live and breathe small businesses here at FreshLime, and we think it’s time to tell you why we work so hard to help businesses succeed. Business owners work...
Oct 24, 2019 | Customer Service, Local Business, Small Business
Business owners are passionate about what they do, because they need their business to succeed. Unfortunately, some businesses struggle to find employees who share that same passion. Not only is this frustrating for the business owner, but also for the customers....
Sep 18, 2019 | Customer Engagement, Marketing, Small Business
Myth: Website visitors who have no option for chat are more likely to convert. Fact: Website visitors who chat are 7.5x more likely to convert into customers. People love personalized interactions. Everyone wants to feel appreciated, understood and taken care...
Sep 6, 2019 | Customer Service, Small Business
Why Outsourcing Customer Service Would Be a Good Idea Every business, especially newer companies, gets service growing pains. Limited resources, expertise, and employees can make it difficult to keep up with the demands of customers and potential for business growth...
Aug 27, 2019 | Customer Service, Small Business
Customer expectations have a significant impact when it comes to the reputation of your business. Fortunately, surpassing customer expectations is surprisingly easy. With 76% of consumers expecting businesses to understand their needs, awareness on customer...
Aug 18, 2019 | Customer Engagement, Local Business Solutions, Small Business
Can Plumbers Really Interact With Their Customers? I know what you’re thinking, what plumber sends their customer an email? Well, that’s a fairly simple answer – the smart ones. You’ve just finished unclogging a sewer line for a brand new customer. Your...
