Sep 14, 2022 | Customer Service, Small Business
The term ‘customer delight’ is used to describe a customer’s positive experience interacting and benefitting from a business, product and service, essential to ensure customers continue to employ your services or buy your products. Customer delight is as...
Jun 27, 2022 | Customer Service, Small Business
Did you know that it is projected that over 80 million smartphone users will utilize QR codes this year? That is exciting news for businesses and consumers alike, because QR codes make life easier on both parties. QR codes make it possible for businesses to drive...
Jan 10, 2022 | Local Business, Small Business
As a small business owner, you likely have lots of ideas for your New Year’s resolutions in 2022. Many people may say they will lose weight or learn a new skill in the coming year. Some people want their resolutions to revolve around saving money or cutting back...
Jan 7, 2022 | Customer Service, Local Business Solutions, Small Business
If you are a small business owner, it is important to understand that customer communication has changed. Customers want to be able to talk with businesses anytime and anywhere they please–and now they can. Modern technologies like QR codes, text messaging and...
Dec 20, 2021 | Customer Service, Small Business
Just over 82% of shoppers will pay more now to support small businesses! The pandemic sparked concern in consumers’ minds for local businesses. Customers decided that they would rather support the local mom and pop shop than the massive corporation. Even more...
Dec 6, 2021 | Local Business, Local Business Solutions, Small Business
Over 70% of consumers say they focus on working with local companies rather than larger national companies, and 30% of those consumers shop local for better customer service. Local businesses can offer personalized services to their customers just as well as big...
