Sep 18, 2019 | Customer Engagement, Marketing, Small Business
Myth: Website visitors who have no option for chat are more likely to convert. Fact: Website visitors who chat are 7.5x more likely to convert into customers. People love personalized interactions. Everyone wants to feel appreciated, understood and taken care...
Sep 6, 2019 | Customer Service, Small Business
Why Outsourcing Customer Service Would Be a Good Idea Every business, especially newer companies, gets service growing pains. Limited resources, expertise, and employees can make it difficult to keep up with the demands of customers and potential for business growth...
Aug 27, 2019 | Customer Service, Small Business
Customer expectations have a significant impact when it comes to the reputation of your business. Fortunately, surpassing customer expectations is surprisingly easy. With 76% of consumers expecting businesses to understand their needs, awareness on customer...
Aug 18, 2019 | Customer Engagement, Local Business Solutions, Small Business
Can Plumbers Really Interact With Their Customers? I know what you’re thinking, what plumber sends their customer an email? Well, that’s a fairly simple answer – the smart ones. You’ve just finished unclogging a sewer line for a brand new customer. Your...
Jul 12, 2019 | Small Business
In the year 2000, 52 percent of adults in the United States used the internet. Fast-forward to 2019 and this number has swelled to 90 percent. As a business owner, you can’t ignore the power of the internet. It’s a great way to market your products and services,...
Jun 23, 2019 | FreshLime News, Local Business Solutions, Small Business
Palm Studio and Boutique has been working with FreshLime since early 2019. They are a successful pilates and yoga studio as well as a boutique. The problem is, not everybody could see how great they are because they online presence was minimal and their reviews were...
