Aug 23, 2021 | Customer Engagement, Customer Service, Social Media
Customers are ahead of many businesses when it comes to which platforms they use to interact with businesses. In fact, 66% of consumers have used at least three different communication channels to get in contact with businesses they want to work with. Among the most...
May 5, 2021 | Customer Engagement, Social Media
Over 40% of social media users report that they expect a response from businesses on social platforms within 60 minutes. Everyone is on social media today- consumers, businesses and everyone in between. People turn to social media to learn more about a business before...
Feb 8, 2021 | Customer Engagement, Customer Service, Social Media
How much of your focus is on the customer experience when your business is hired to complete a service for someone? Hopefully a lot, because 84% of customers say the experiences provided by a business are as important to them as its services. Showing your customers...
Jan 6, 2021 | Customer Engagement, Local Business Solutions, Small Business, Social Media
What happens when your family kills your pet chicken and serves it for dinner? You never eat chicken again. Before Cindy bought La Salita Restaurant in 1978, the restaurant was run by an Armenian man named Sam. Sam grew up during the great depression and he had a pet...
Apr 20, 2020 | Local Business Solutions, Small Business, Social Media
Because of the COVID-19 pandemic, there is extra stress being placed on businesses. Many businesses have had to, or will have to, shift their focus to serving customers through digital channels. We’re hopeful that the world will soon be back to normal and businesses...
Apr 13, 2020 | Customer Engagement, Social Media
Staying connected to the world is tricky during the COVID-19 crisis. Staying connected to your customers during this time is even harder. Even though businesses are having to get creative with their customer connections, these connections are more important now than...
