The customer interaction platform that moves small businesses forward
From first-time interactions to long-term customer relationships, FreshLime’s got it all.
Learn how small businesses use our Customer Interaction Platform for:
Exposure
Central command for your brand
Save precious time by managing your online presence in one unified platform.
See how we boost your online exposure:
Listing visibility
Increase the number of connections and conversations that come through your online listings
Online reviews
Consistently get more reviews on high-value directories like Google and Facebook
Customer engagement
Welcome new customers or bring back old ones through automated and targeted customer interactions
900+
Number of online reviews for Utah Safety Emissions Testing
“I made the decision early on that I was going to build my Google presence without paying for ads, and I think FreshLime’s really come in and helped there.”
Excerpt from a customer success video for Seth Vermillion of Utah Safety Emissions Testing.
Availability
Never miss a conversation again
Offer around-the-clock interaction so that customers can connect with you when they’re ready to buy.
See how we make your business available 24/7:
Convenient connections
Let customers dictate how and when they want to connect
Real-time responses
Quickly reply to current and future customers using automated, data-driven chatbots
Instant notifications
Receive lightning-fast alerts when customers are trying to connect with your business
80%
Of consumers want to be able to chat with businesses
“Did you know that over 80% of consumers want to be able to chat with businesses online through a web chat feature? Unfortunately for those consumers, only about 9% of businesses are delivering on that demand.”
Excerpt from “Should You Connect with Your Customers Through Web Chat?”
Feedback
Where customers become advocates
Build a reputation that brings customers through your doors over and over again.
See how we make customer feedback your competitive advantage:
Reputation scores
Automatically collect reviews to show up and stand out more than industry competitors
Customer Experience
Track team member performance and customer satisfaction scores to drive improvements
Single Dashboard
Receive lightning-fast alerts when customers are trying to connect with your business
4.9
Average online rating of Mr. Oil Xpress Lube
“FreshLime has helped our business a lot. We can
now read the reviews that customers leave. Customers come in and explain that they’ve heard about our business through the reviews. It’s more than a customer interaction platform. We are actually getting new business from our reviews.”
Customer testimonial from Mr. Oil Xpress Lube
Engagement
Intelligent interactions that fast-track growth
Connect FreshLime to your customer database to build your brand and increase repeat business.
See how we drive more customers engagement for your business:
Custom gameplans
Utilize customer data to drive targeted messages at strategic times and places
Customer loyalty
Strengthen customer relationships through personalized interactions at every stage of their journey
Increased profitability
Spend less time and money bringing business through your doors
14x
Greater chance of customer transaction
“The probability of selling to an existing
customer is up to 14 times higher than the
probability of selling to a new customer.”
Excerpted from Marketing Metrics, published by Pearson
