Customer feedback tools for a better online reputation

Build an online reputation that brings customers through your doors over and over again.

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Increase customer reviews

Collecting reviews from customers has never been easier thanks to our time-saving Customer Connection Platform™.

Easily respond to customers

Receive real-time alerts when customers leave feedback and easily respond from one centralized platform.

Rank higher than competitors

Sit higher in the search results when people are searching for similar businesses in your area thanks to eye-catching online ratings.

What’s at stake if you ignore customer feedback

Make no mistake about it—the number one asset for your business are your customers. Without their feedback and insights, it’s hard to make smart business decisions. Today’s consumers want to be heard and understood by every company they interact with. Ignore that fact and your business will suffer.

You don’t have any advocates for your business

You don’t know what customers like/dislike

Your competitors have better online reviews than you

You don’t look as good as other companies in your area/industry

You don’t know who your top employees are

Your customers aren’t coming back

Get more out of your online reputation

Customer reviews do a whole lot more than add a star rating to your business. They draw new customers, bring back old ones, and help you outshine your competition. With our Customer Connection Platform™, small business owners can easily see what people are saying about their products or services—leading to smarter business decisions and healthier growth.

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Turn consumer reviews into your competitive edge

Use customer reviews and feedback to build a reputation that gets you to the top of local search results, and that brings current and future customers through your doors over and over again.

Ease of use & responsiveness:

Sending review requests is as easy as sending a text message. By using your customer’s preferred method of communication (text message), you receive a higher response rate—leading to more reviews and feedback for your business.

Employee performance scores:

Our review and feedback tools allow you to easily track customer satisfaction scores of individual team members, letting you know who your top performers are.

Instant notifications:

Know exactly when reviews are coming in through real-time notifications via text and email.

Unlimited seats:

From your office manager to the technicians on the job, anyone on your team can be trained and setup in minutes to send review requests.

Automated requests:

Don’t have time to manually send review requests to your customers? Ask us about our integrations to automate the process for you.

Powering customer connection everywhere

1000’s of businesses are already using FreshLime to connect with their customers. In fact, our platform has already introduced millions of customers to businesses just like yours.

View all success stories →

Barker and Sons Plumbing

34% repeat customers
2,189% ROI

White Knight Pest Control

92% repeat customers
4.6 average rating online

Utah Safety Emissions Testing

850+ new reviews online
200+ new business leads

Industry experts name FreshLime a category leader

Don’t just take it from us—industry analysts have vetted FreshLime’s ability to boost exposure and help businesses grow.

FreshLime Announces AI-Driven Messenger Chat Platform for Small Business Enabling a New Buying Experience Between Local Businesses and Consumers

Don’t just take it from us—industry analysts have vetted FreshLime’s ability to boost exposure and help businesses grow. Don’t just take it from us—industry analysts have vetted FreshLime’s ability to boost exposure and help businesses grow.

Read the full press release →