Today we’re excited to announce a great enhancement to your FreshLime account: a new & improved Reviews Timeline!
In the past you’ve been able to see when your customers post new reviews on sites like Google, Facebook or Yelp but there’s a piece that’s always been missing: the ability to respond right from within your FreshLime account. No longer! Now with the new Reviews Timeline you can quickly and easily respond to customer feedback, across multiple review sites, all within a single interface!
View and respond in one place
No more bouncing back and forth to different sites to view and respond to important customer reviews. Simply link your Google and Facebook accounts inside FreshLime to instantly respond when you receive a new review or rating.
FreshLime is now your “go-to app” for managing all your customer feedback. You’ll never miss an important message from your customers and you’ll be able to reply immediately.
Every review is important
Everyone strives for 5-star reviews but we know sometimes a customer might have a less than stellar experience. If you receive a negative online review there’s no need to panic. Just hop into the Reviews Timeline and post a response on behalf of your business to resolve the issue.
Responding to all reviews (the good and the bad) shows both current and prospective customers that you care and that you work hard to maintain your online reputation.
Get the creative juices flowing
When responding to customer reviews it’s important to craft a personal note so it comes off as sincere. Nobody likes to receive a stale canned response. If you need a little help getting started we’ve created a bank of pre-written replies that you can select and customize.
Just choose the response that best fits your needs and then edit the text to make it more personalized. Best of all we’ve got you covered with reply options tailored to the sentiment of the customer’s review (positive, neutral or negative).
Short on time? Let filtering do the work.
Maybe you have 50 reviews or maybe 500. No matter how many you have, chances are you don’t have a lot of time during the day to monitor all the inbound feedback. When time is short but you want to make sure you don’t miss something important, use the Reviews Timeline filtering feature to help you locate specific reviews.
For example, maybe you want to find all the positive Google reviews in the past 60 days that you haven’t yet responded to. No problem! Just set your filter criteria, click save and view the results.
We hope that you’re excited about this great new product enhancement and that using it gives you back some valuable time in your busy work day. If you have additional questions about this feature, or any aspect of the FreshLime platform, please feel free to contact us at firstname.lastname@example.org.
While we’re on the topic of “customer feedback,” we want to especially thank the FreshLime customers who shared their input with us on this new product feature. You made it clear that this was a must-have improvement and we thank you for all the helpful insight you provided. Keep sending us your feedback and we’ll keep working hard to improve FreshLime to meet your current and future needs.