Using FreshLime’s customer connection platform, Absolute Air has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Absolute Air has also been able to win back lost customers through FreshLime’s engagement tool.
Location: US Mountain West
Customer Since: Jun 2016
Case Study Date: Dec 2018
- Increase # of Returning Customers
- Increase # of Mobile Opt-ins
- Improve Online Reputation
New Online Reviews
Average Rating Online
Background & Goals
In June of 2016, Absolute Air teamed up with FreshLime because they were struggling to retain customers. Instead of having repeat customers, they were seeing a lot of one-and-done business. This was unsettling to Absolute Air because they knew their service and pricing were right. FreshLime came and filled the gaps for them, and helped Absolute Air win back their customers!
FreshLime provided Absolute AIr with a powerful customer engagement & retention tool, created specifically for local businesses like theirs. Using FreshLime’s customer connection platform, they’ve been able to establish strong and loyal relationships with their customers. Because FreshLime automates engagements, Absolute Air doesn’t have to take any extra time out of their day to focus on customer retention.