SUCCESS STORIES

Barker and Sons Plumbing

Using FreshLime’s customer connection platform, Barker and Sons Plumbing has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Barker and Sons Plumbing has also been able to win back lost customers through FreshLime’s engagement tool, leading to increased revenue and a high ROI.

Details

Website: barkerandsonsplumbing.com
Industry: Plumbing
Location: US West Coast
Customer Since: Mar 2017
Case Study Date: Oct 2019

Objectives:

Improve Online Reputation
Increase # of Repeat Customers
Increase Company Revenue

New Online Reviews

%

Repeat Customers

%

ROI*

*based on revenue directly influenced by FreshLime

Background & Goals

Barker and Sons Plumbing has always offered high quality work at a great price. The problem is, their online reputation wasn’t living up to just how great they are. They knew they needed to create a positive online reputation for their business, but they weren’t sure how to do that. FreshLime and Barker and Sons Plumbing were introduced in March of 2017. Since then, their online reputation has become quite impressive and something they are very proud of.

Barker and Sons Plumbing also requested FreshLime’s help to bring their customers back through the door and create more loyal relationships with them. Now, almost half of their customers are repeat and visiting them time and time again.

A Recipe for Increased Customer Loyalty

FreshLime set Barker and Sons Plumbing up with our automated platform created specifically for businesses like theirs. They are now able to automatically send targeted, regular engagements in order to keep their customers around for the long haul by building relationships with them. Barker and Sons can easily see and respond to all of their new online reviews right in FreshLime’s dashboard, which has drastically improved their online presence.