SUCCESS STORIES

CBD American Shaman

Using FreshLime’s customer connection platform, CBD American Shaman has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. CBD American Shaman has also been able to win back lost customers through FreshLime’s engagement tool.

Details

Website: cbdamericanshaman.com
Industry: Health/Beauty
Location: US Mountain West
Customer Since: Dec 2019
Case Study Date: Feb 2020

Objectives:

Increase # of Returning Customers
Increase # of Mobile Opt-ins
Improve Online Reputation

New Online Reviews

Average Rating Online

Listings Created & Optimized

Background & Goals

CBD American Shaman has a location in West Jordan, UT, that wanted to attract new customers, but their online reputation wasn’t reflecting the store’s amazing customer experience. Their customers were always happy with the service they received when they visited CBD American Shaman – West Jordan, but they weren’t always leaving their feedback online for the public to see.

CBD American Shaman knew it was time to gain more positive online reviews for their West Jordan location, but that was easier said than done. On top of their desire to increase positive online reviews, they also wanted to increase their overall online presence by ensuring their business information showed up everywhere potential customers were searching for businesses like theirs.

Setup For Long-term Success

In December 2019, CBD American Shaman – West Jordan and FreshLime teamed up to increase CBD American Shaman – West Jordan’s online presence, build up their positive online reviews, and attract new customers to their business. In just two months, they have received 16 online reviews with an overall rating of 4.9.

Their Google action rate increased by 10%, which means that 10% more searchers are calling them, requesting directions to their store or visiting their website from their Google listing. The 63 new business listings that have been created for CBD American Shaman – West Jordan has made it so they’re showing up everywhere their potential customers are looking.