SUCCESS STORIES

Mark Johnson Plumbing

Using FreshLime’s customer connection platform, Mark Johnson Plumbing has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Mark Johnson Plumbing has also been able to win back lost customers through FreshLime’s engagement tool.

Details

Website: markjohnsonplumbing.com
Industry: Plumbing
Location: US Southeast
Customer Since: Oct 2016
Case Study Date: Jan 2019

Objectives:

  • Improve Online Reputation
  • Increase Customer Retention

New Online Reviews

Engagements Sent

Loyal Customers

Background & Goals

In 2016, Mark Johnson Plumbing realized they were struggling with customer retention. They were losing their customers to the competition and they wanted to see more of their happy customers coming back. Luckily, FreshLime and Mark Johnson Plumbing teamed up to ensure that they retain their customers and increase their revenue, instead of losing their customers to competitors.

Platform Implementation

FreshLime set Mark Johnson Plumbing up with a powerful customer engagement & retention tool, created specifically for SMBs. Using FreshLime’s customer data platform, Mark Johnson Plumbing has created strong and loyal relationships with their customers, through professional, industry-specific automated engagements. Along with that, they have also been able to win back lost customers through FreshLime’s engagement tool.

Engagement Types

  • Transactional thank-you emails
  • Educational tips for plumbing maintenance
  • Plumbing tune-up reminders
  • Sales and promotional information

Grow your business with FreshLime today.

Stop wasting your valuable time and money on marketing that doesn’t work. Get started with FreshLime’s customer connection platform today.

Location

2600 N Ashton Blvd, Suite 100

Lehi, UT 84043

(800) 266-8960

sales@freshlime.com

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