SUCCESS STORIES

Mr. Rooter Plumbing

Using FreshLime’s customer interaction platform, Mr. Rooter Plumbing has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Mr. Rooter Plumbing has also been able to win back lost customers through FreshLime’s proactive outbound customer interactions.

Details

Website: mrrooter.com
Industry: Plumbing
Location: US Northeast
Customer Since: Mar 2019
Case Study Date: Nov 2019

Objectives:

Improve Online Reputation
Simplified Customer Interactions
Increased Consumer Awareness

New Online Reviews

Average Online Rating

Background & Goals

Mr. Rooter Plumbing knew their Salem location deserved a stronger online reputation than it had at the beginning of 2019. Their customers were leaving happy, and they knew their work was quality, but they didn’t have as many online reviews as they needed in order to stand out against the competition.

After signing up with FreshLime, Mr. Rooter Plumbing’s positive online reviews have greatly increased, and they average review star rating is something to brag about.

Platform Implementation

FreshLime set Mr. Rooter Plumbing up with our automated customer interaction platform created specifically for service-based businesses just like theirs. They are now able to easily track all of their customer interactions and online reviews in one place.

FreshLime’s software also took over the process of proactively interacting with customers, gathering reviews, and collecting opt-ins for Mr. Rooter Plumbing, so they can continue to focus on the great customer service that creates happy consumers.