SUCCESS STORIES

Pink’s Carpet Cleaning

Using FreshLime’s customer connection platform, Pink’s Carpet Cleaning has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Pink’s Carpet Cleaning has also been able to win back lost customers through FreshLime’s engagement tool.

Details

Website: pinkscarpet.com
Industry: Carpet Cleaning
Location: US Mountain West
Customer Since: Mar 2018
Case Study Date: Dec 2019

Objectives:

Attract new customers
Increase reputation scores
Improve customer experience

New Online Reviews

Average Online Rating

Active Online Listings

Background & Goals

Pink’s Carpet Cleaning teamed up with FreshLime in 2018 because they weren’t showing up on local search engines when their potential customers were searching for carpet cleaners online. Pink’s Carpet Cleaning was providing top notch customer service and carpet cleaning services; however, they lacked 5-star reviews, so customers weren’t selecting them when choosing a carpet cleaner.

They decided to partner with FreshLime in order to reach their business growth goals.

Platform Implementation

FreshLime’s powerful customer connection platform was created specifically for service-based businesses just like Pink’s Carpet Cleaning. Since implementing the FreshLime platform, Pink’s Carpet Cleaning is now able to provide their customers with easy access to their business.

They can be found everywhere online that potential customers might be searching for them. FreshLime has made it easy for customers to leave a review right after a service and Pink’s Carpet Cleaning’s online reputation finally reflects the great work they put into their business, visible through customer praise and awesome 5-star reviews.