TJ Huggard Plumbing
Using FreshLime’s customer connection platform, TJ Huggard Plumbing has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. TJ Huggard Plumbing has also been able to win back lost customers through FreshLime’s engagement tool.
Location: US Mountain West
Customer Since: Jul 2018
Case Study Date: Jan 2020
- Attract new customers
- Retain existing customers
- Increase positive online reviews
New Online Reviews
Average Rating Online
Targeted Engagements Sent
Background & Goals
TJ Huggard Plumbing has been serving customers in Utah for over 10 years with superior quality and attention to detail. They were running into issues with retaining their happy customers, though, simply because they weren’t sure how and when to engage with those customers to bring them back.
Although their work and customer service were not lacking, their online reviews were. Potential customers had no idea how great TJ Huggard Plumbing’s services were because the business didn’t have the online reputation to prove it. Since partnering with FreshLime, all of this has changed.
Their Partnership with FreshLime
TJ Huggard Plumbing got set up with FreshLime’s Customer Connection Platform, which has drastically improved their business. They were missing a huge opportunity to gain new customers because they didn’t have enough positive online reviews. Since teaming up with FreshLime, they’ve gained 50 online reviews with an average rating of 5.0.
The days of TJ Huggard Plumbing having trouble retaining customers are over, thanks to FreshLime’s automated, targeted engagements to their happy customers. Over 1,600 of their existing customers have been sent valuable engagements, with an almost 10% response rate!n.