SUCCESS STORIES

Utah Safety Emissions Testing

Using FreshLime’s customer connection platform, Utah Safety Emissions Testing has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. Utah Safety Emissions Testing has also been able to win back lost customers through FreshLime’s engagement tool.

Details

Website: utahsafetyemissiontesting.com
Industry: Auto Services
Location: US Mountain West
Customer Since: May 2017
Case Study Date: Dec 2019

Objectives:

Attract new customers
Gain More Online Reviews
Improve customer experience

Average Online Rating

New Online Reviews

New Leads

Background & Goals

Utah Safety Emissions Testing has provided honest and quality work ever since they opened their doors. They take pride in how quickly and effectively they complete services for their customers. The problem was that searchers looking for businesses like theirs didn’t realize how great they are to work with because they didn’t have many online reviews.

Since starting to work with FreshLime in 2017, Utah Safety Emissions Testing has gained over 800 reviews on Google, Facebook, and Yelp. Now they don’t miss out on potential customers because they have the 5-star reviews to prove their work.

Platform Implementation

FreshLime’s powerful Customer Connection Platform was created specifically for service-based businesses just like Utah Safety Emissions Testing. Because they implemented, and began regularly using, FreshLime’s platform, Utah Safety Emissions Testing is now able to provide their potential customers with honest feedback from satisfied customers.

Their happy customers are immediately prompted, through FreshLime’s automated review requests, to leave an online review after a service to ensure they don’t forget about their experience. Utah Safety Emissions Testing has access to view all of these reviews in one place to make review management and responding much easier.