SUCCESS STORIES

White Knight Pest Control

Using FreshLime’s customer interation platform, White Knight Pest Control has been able to create loyal relationships with their customers, through professional, industry-specific automated engagements. White Knight Pest Control has also been able to win back lost customers through FreshLime’s outbound interaction platform.

Details

Website: whiteknightpest.com
Industry: Pest Control
Location: US Southeast
Customer Since: Aug 2017
Case Study Date: Sep 2018

Objectives:

Improve Online Reputation
Increase Customer Interaction
Increase Overall Revenue

New Online Reviews

%

Increase Customer Interaction

Return on Investment

Background & Goals

White Knight Pest Control began working with FreshLime in 2017. They had serviced thousands of happy customers, but weren’t seeing them coming back very often. They were tired of seeing the competition stealing their hard-earned customers, so they started using FreshLime’s Customer Interaction Platform. Since teaming up with FreshLime, White Knight Pest Control customer interaction by 92% and are seeing more loyal customers calling them for pest control needs.

Platform Implementation

White Knight Pest Control has access to FreshLime’s powerful customer interaction platform, which simplifies most of their modern customer interaction, including text messages, website chat, and managing online review requests. White Knight found that consumers expect real-time interaction and the FreshLime Customer Interaction Platform is there 24/7 to help build a the best customer relationship possible.

White Knight Pest Control also takes advantage of FreshLime’s automated online review tool, helping them add over 5,000 new customer reviews. Thanks to the hard-working team at White Knight Pest Control and FreshLime’s Customer Interaction Platform, they’re interacting with over 50,000 customer through modern communication methods each month.