5 Tips for Calming Down an Upset Customer

5 Tips for Calming Down an Upset Customer

Depending on your industry, you may be in close contact with customers throughout the day. While you do your best to make everyone happy, there will be times when this isn’t possible. Instead, you’ll find yourself face-to-face with an upset customer who is looking at...
Don’t Make These Customer Service Mistakes in 2018

Don’t Make These Customer Service Mistakes in 2018

Without customers, you’d find yourself out of business in no time at all. For this reason, a dedication to customer service is an absolute must. Last month, we shared a variety of small business tips to help you hit the ground running in 2018. This time around, we’re...
Build Trust, Then Sell

Build Trust, Then Sell

Building relationships and trust, also known as BRT in short is a quintessential practice for any business. I’ve listed some key steps to help strengthen business relationships regardless of the business: Be Genuine. This principle often goes overlooked, but it is...