What is Customer Retention?

What is Customer Retention?

We hear about customer retention all the time, but how many of us really pay attention to what it means? Customer retention is the ability of a business to retain its customers over time. High customer retention means customers of the business continue to return and...
Customer Retention Tips for Local Business

Customer Retention Tips for Local Business

First thing’s first, what is customer retention? It’s a business’ ability to retain customer by keeping their current customers coming back, and not losing them to the competition. Businesses spend a lot of time and effort trying to reel in new customers, and that’s...