The Right Way to Respond to Negative Social Media Feedback

The Right Way to Respond to Negative Social Media Feedback

With more than three billion social media users in the world, it goes without saying that this is one of the best ways to connect with both customers and prospects. While there’s a lot of good that can come from social media, there’s something else you need to...
What Makes Customers Leave Reviews?

What Makes Customers Leave Reviews?

Every business owner wants to receive a notification that they just earned a 5-star review online. Sometimes it’s scary when you first see that your business has a new review, before you know if it is positive or negative. Reviews are the lifeblood of businesses,...