The Impact of Personalized Reviews

The Impact of Personalized Reviews

84% of shoppers trust personalized online reviews.   What is a personalized review? A personalized review is a review left for a business, that includes names of those the customer worked with, and hopefully some information about the service or product that they...
5 Tips for Calming Down an Upset Customer

5 Tips for Calming Down an Upset Customer

Depending on your industry, you may be in close contact with customers throughout the day. While you do your best to make everyone happy, there will be times when this isn’t possible. Instead, you’ll find yourself face-to-face with an upset customer who is looking at...
The Impact of Personalized Reviews

Top Tips for Providing After Hours Customer Service

Did you know that it takes 12 positive experiences to make up for a single unresolved negative experience? It’s statistics like these that show why a dedication to customer service is so important. While there are things you can do to provide high quality service and...